Marketing & Event Manager
We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
The Marketing & Event Manager will be responsible for managing the Time Out Market consumer experience, both in the daily operations of the Market and by planning one-off live events. The Marketing & Event Manager will work closely with teams across the globe to ensure the Market is in alignment with brand goals, editorial content, and event execution.
Create event proposals, covering timelines, production costs, potential vendors, staffing needs, and budget parameters.
Create and manage monthly entertainment and event budgets that drive revenue and ensure maximum guest and property benefits.
Manage Time Out Market Montreal event schedule.
Manage daily, weekly, and monthly entertainment as defined and developed with property GM and Time Out Digital editors
Manage day-of responsibilities for Time Out Market Montreal events, including logistics, collateral production, layout/flow, contact lists, and other materials as needed.
Accommodate and anticipate guest needs
Hire, train, and supervise event personnel, delegating responsibilities as needed to ensure event success.
Operate with an open-door policy, listen to and understand requests of the team and our guests, respond with appropriate actions, and provide accurate information.
Create partnerships with local business to conduct events that positively impact the TOM presence in the local community and drive local guest visitation.
Manage wrap-up event needs, including analyzing event performance, surveying customers on their experience, and ensuring all invoices are submitted for payment.
Evaluate annual local events and determine Time Out Market’s participation and cost benefits.
Research, develop, and implement the Montreal marketing plan and strategy, ensuring it is in full alignment with the mission and vision of Time Out Group.
Liaise with Time Out Digital teams to execute Marketing strategies, including Ad Operations, Creative Solutions, Marketing, Live Events, and Sales.
Manage the annual marketing budget, implementing cost-effective tactics as needed.
Provide an unparalleled customer experience by creating effective and appealing signage, bringing seasonal campaigns to life, promoting Time Out Market Montreal events through print and digital/social channels, and ensure active social media presence.
Create tools such as media kits, decks, event marketing, and presentations to effectively communicate our brand and product to vendors as needed.
Assist in responding to customer reviews across all channels, communicating in a professional and timely manner.
Evaluate and analyze marketing plan and strategy performance, assuring its competitive with industry trends.
Liaise and partner with various vendors to meet Market needs, including but not limited to cultural institutions and external PR agencies.
Participate in community events and ensure corporate social responsibility goals of the company are met.
Liaise with designated PR Agency to ensure all relevant opportunities are coordinated and maximized
18+ years of age.
Bachelor’s Degree with one of the following concentrations: Communications, Business Administration, Event Management, or Marketing.
Working Knowledge Requirements
1-3 years in a similar role required, preferably within the hospitality industry.
Proficient in Windows MS Office, Outlook.
Previous experience managing budgets and event staff
Previous experience in event planning, sponsorship activation, and marketing management required
Valid Driver’s License
Ability to work nights/weekends as needed
Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
Ability to provide incentives for staff to go above and beyond the expectations of their roles
Ability to communicate effectively and assertively in the French and English language, both verbally and in writing with staff, clients, and the public
Ability to speak to guests fluently regarding the food, beverage, and overall concept
Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
Ability to follow-up and make accurate decisions
Strong problem-solving skills
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence and procedure manuals
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused