Market Manager

Montreal, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Food services, Foods
Description

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities

●        Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with city, state and federal laws

●        Focus on succession management, training and, development of all Market employees

●        Delegate responsibility to the management team as needed and enforce existing policies consistently

●        Oversee and participate in the hiring, training, supervision management, coaching, counseling and evaluation of all members of the Market team

●        Promotes organization in industry, manufacturing and/or trade associations

●        Work closely with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market

●        Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager

●        Process the weekly schedule and payroll for the hourly staff

●        Conduct pre-shift meetings and assist team members with any inquiries

●        Develop and implement operating standards, policies and procedures to be followed by the management team

●        Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively

●        Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information

●        Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams

●        Make decision and take actions based on previous experience and good judgment, revising procedures as needed to accommodate unusual situations

●        Interact with all department personnel, Market and vendor staff as needed

●        Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team

●        Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed

●        Develop and implement cost saving and profit enhancement measures

●        Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff

●        Create and execute action plans for any areas that need improvement or are in a critical situation

●        Maximize restaurant profitability; monitor the use of controls to ensure they remain effective

●        Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met

●        Monitor guest satisfaction on all levels, including social media platforms

●        Ensure health, safety and sanitation requirements are in compliance with Department of Health, OSHA and any city or state agencies and ensure all managers are aware of any changes in the law

●        Participate in the development of the annual budget for the entire restaurant; develop short and long term financial operating plans

●        Participate in community events and ensure corporate social responsibility goals of venue are met

●        Maintain a professional, neat and well-groomed appearance adhering to Company standards

 


Requirements

Education Requirements:

●        High School Diploma required. Bachelor’s degree preferred

 

Working Knowledge Requirements:

●     Minimum of two to three (2-3) years of restaurant operations experience required

●     Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction

●     Above average skill in math and algebraic equations using percentage

●     Proficient in Windows Microsoft Office, Mac OSX, POS systems

Skills:

●        Must have strong problem-solving skills

●        Ability to lead by example

●        Ability to act in a professional manner always

●        Ability to communicate effectively and assertively in the French and English language, both verbally and in writing with staff, clients, and the public

●        Ability to maintain a high level of confidentiality

●        Ability to write reports, business correspondence, and procedure manuals

●        Ability to demonstrate a positive attitude always

●         Ability to keep an open and objective view

●        Ability to listen empathetically and be respectful always

●        Ability to maintain composure and stay focused

●        Ability to maintain personal integrity

●        Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

●        Ability to handle a fast-paced, busy, and somewhat stressful environment

●        Ability to work under pressure and meet deadlines


What we look for in a candidate:

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

 

●        Be commercially astute

●        Either have experience at or want to dive headfirst into a fast-paced digital-first company

●        Think globally

●        Have excellent communication and relationship building skills

●        Have a high sense of ownership, urgency and drive

●        Be a team player

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Market Manager at TIME OUT MARKET

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