Reporting to the General Manager, the Maintenance Technician is responsible for the completion of work orders and general maintenance and repair of a Centurion Property Associates Inc. │The MARQ managed student housing community.
The Maintenance Technician is accountable for related resources, contracts, tools and supplies to ensure the apartment buildings are effectively and efficiently maintained to established standards and within established budgets.
1. Relationship Development
Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.
2. Customer Service
Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.
3. Ongoing Operations
Operate properties consistent with the expectations of Centurion’s Corporate standards and approved annual budgets. Complete monthly fire system testing and annual fire drills as required. Administer and complete maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards. Ensure vacant apartments are always in a state of “rent- readiness”, clean and fully prepared for move-in. Assist with the move-in and move-out process. Maintain all building inventories and logs and complete all required checks. Ensure building preventative maintenance is scheduled and completed. Keep the building common areas and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained; ensure drives and walkways are clear of snow and ice in winter. Maintain par stock maintenance supplies, and complete regular inventories; order supplies as necessary to ensure the proper operation of the property. Report any building or apartment concerns or deficiencies promptly to the (Senior) Housing Manager.
4. Essential Service and Emergencies
Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.
• A passion for excellence in customer service delivery.
• A minimum 3 – 5 years’ of maintenance experience.
• Strong interpersonal skills.
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense.
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
• Aptitude for and ability to complete minor maintenance repairs (carpentry, plumbing, electrical).
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.