Housekeeping Supervisor

OVERVIEW OF THE POSITION

The Housekeeping Supervisor assists the Director and Assistant Director of the department in the supervision and management of all aspects of the hotel’s housekeeping operations, which includes rooms, public areas, laundry, and the assigned staff. Responsible for the fluidity of the operations of the department while respecting the standards of the chain. Pay particular attention to safety, security and protection of property.

MAIN RESPONSIBILITIES

·         Establish and maintain the highest level of cleanliness in all rooms and public areas of the hotel and apply company standards.

·         Department openings and closures;

·         Conduct inspections of rooms, corridors and public and common areas of the hotel.

·         Carry out the priorities for the day with room attendants and team members to ensure excellent customer service;

·         Assist management in the management of routine cleaning plans to ensure that all furniture, trimmings, carpets and linings are maintained at the highest level.

·         Monitor housekeeping procedures that promote the health and safety of all guests and staff, such as lost and found items, key controls, and security and emergency procedures.

·         Implement health and safety policies and procedures. Report and modify immediately, if possible, all health and safety hazards;

·         Constantly monitor dangerous or questionable situations that may endanger guests and hotel staff and react accordingly;

·         Understand the department's budget to ensure proper management of the department;

·         Maintain the inventory of room and public area supplies;

·         Participating in uniform checking;

·         Maintain the inventory of bedding and towels;

·         Assist the Director and the Assistant Director in managing certain aspects of human resources within the department, including recruitment, performance management, assigned tasks, team development and training

·         Participate in management team meetings;

·         Participate in departmental meetings with the Housekeeping Director;

·         Understand, master and respect the collective agreement in force;

·         Perform all other related duties.