Housekeeping Manager
Offer published on Sep 18
Job description
We are looking for the missing jewel to complete our team to occupy the Housekeeping Manager position. An honest, determined, dynamic, meticulous person, with a sense of initiative and willing to take up new challenges to offer an exceptional customer experience. Le Germain Ottawa Hotel is ready to welcome the department next leader.
Through its Hotel Services, GDI combines the highest quality of maintenance services with the expertise of personnel management to offer hotel administrators an optimal organization. It allows simplified management, while offering its employees competitive employment conditions, opportunities to grow in rewarding environments of high quality, as well as the recognition of individual achievements, a guarantee of success.
GDI’s goal is the satisfaction and well-being of guests and employees.
This key member of the team is chosen for their natural ability to take care of hotel guests, their energy and enthusiasm. They are responsible for the day-to-day and long-term operations of the Housekeeping Department. The Housekeeping Manager will be supported to perform his daily tasks to the best of his ability.
YOUR ROLE
• Plan schedules for housekeeping staff according to the workload and occupancy rate of the hotel;
• Plan and direct housekeeping team members to carry out their duties
• Inspect rooms and common areas to ensure compliance with the standards and maintenance and/or disinfection procedures established by the management of the establishment;
• Supervise the progress of regular and periodic work;
• Ensure the consistency of the quality of service through quality room inspections;
• Ensure work tools and products are available in sufficient quantity and used properly;
• Guarantee cross-departmental communication to coordinate guest services and resolve emerging issues promptly.
• Participate in meetings with client representatives;
• Manage the human resources of the contracts assigned;
• Be involved in the recruitment and hiring process;
• Ensure the follow-up of labor relations files; disciplinary measures;
• Supervise room attendants and other staff of the department;
• Perform staff evaluations on an annual basis and more, as needed;
• Ensure compliance with allocated budgets and provide the information required for cost analysis;
• Complete the administrative tasks related to management of the room attendant team and the housekeeper team;
• Manage supplies inventories and place monthly orders;
• Coach, develop & manage the performance of the Housekeeping colleagues through formal and informal ways.
• Perform all other related tasks at the request of the immediate superior.
Requirements
• 2 years’ experience in Hospitality and Team Management
• Possess motivational leadership
• Ability to communicate and lead a team by gathering different cultures together;
• Ability to work under pressure and manage time well;
• Priority management, organization and adaptability are second nature;
• Professionalism and ability to perform multitasks, while maintaining a creative spirit;
• Teamwork ability;
• Has autonomy, resourcefulness and reliability;
• Has an ease in managing, mobilizing teams and has the ability to work in a multicultural environment;
• Variable available;
• Opera hotel system knowledge (asset);
• Opportunity for advancement.
If you are hardworking, fit, authentic and want to invest yourself to make a difference in a dynamic job, we are waiting for you to join our team!
Are you interested?
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