Housekeeping assistant manager

Offer published on Jul 04

Company

Hilton Garden Inn Montréal Centre-Ville

5 offers

Offer details

Start date: As soon as possible

Full-time

Hospitality, Tourism

Montreal, QC

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About Hilton Garden Inn Montréal Centre-Ville

The Hilton Garden Inn Montreal Centre-Ville hotel is located near McGill University, and minutes from the world famous Underground City. Visit the Place des Arts theater or store on lively St. Catherine Street. Stay in a modern room at this Montreal hotel, and enjoy top-notch services and facilities in an elegant setting.

Job description

JOB OVERVIEW

The Housekeeping Assistant Manager reports to the Housekeeping Manager who oversees and manages the entire housekeeping team. The Housekeeping Assistant Manager supports coworkers and the management team to achieve the best customer experience and follows all procedures to maintain facility standards. He ensures employees and guests satisfaction with the daily maintenance and daily delivery of hotel rooms and public areas.

 

MAIN RESPONSIBILITIES

•Participate in the planning of the housekeeping department.

•Participate in the hiring of employees with the human resources department.

•Is responsible for employee training and planning.

•Carry out performance reviews, ensures standards are applied and is responsible for managing the performance of all housekeeping employees.

•Performs all supervision duties of the housekeeping department such as:

Daily training on hygiene standards;

Daily inspections to ensure compliance with Hilton Garden Inn standards (arrival, during stay, and continuous stay).

•Daily assesses stock and inventory levels.

•Performs quality control of washed laundry.

•Manages the laundry room and ensures quality controls and hygiene standards.

•Monitors efforts for all KPI scores relating to the service for his department.

•Establishes training and accountability within the team to achieve high results.

•Responds quickly and effectively to any emergency or hotel security situation.

•Resolves guest complaints relating to hotel rooms and public areas, treating all guest interactions with the highest level of hospitality, confidentiality and professionalism, responding to special requests.

•Responds to all customer inquiries accurately and in a timely manner. Interaction with customers will be in person and over the phone or through other technologies.

•Uses the computer system to run a variety of daily reports and ensure that customer preferences and specifications are met and honored whenever possible.

•Ensures that teams receive a relevant and timely briefing so that they have all the information they need to do their shift.

•Participate in taking periodic inventories of lingerie, uniforms and supplies. Recommend appropriate actions based on the results.

•Ensures the proper functioning of the laundry service.

•Ensures that equipment is properly maintained.

•Manages operational expenses according to budget and business needs, develops and ensures compliance with adequate control systems.

•Ensures that orders are made as needed and to avoid stockouts.

•Ensures the cleanliness of the hotel at all times according to the highest hygienic standards.

•Adheres to payroll procedures: Ensures that payroll is accurate and that the pay close is provided to accounting at each end of the pay period.

•Behaves in accordance with RIMAP and Hilton Garden Inn work rules and standards of conduct.

•Performs any other related task. 

Benefits Offered:

  • Group Insurance*
  • Group Retirement Plan*
  • Indoor Parking
  • 30% Monthly Discount on OPUS Card
  • Full range of Hilton employee benefits (rooms starting from $35 US at Hilton hotels worldwide) for you, your family, and friends
  • 50% discount on food at our restaurant and participating Hilton restaurants
  • Dry Cleaning
  • Opportunities for rapid advancement within our company, which includes 4 hotels under the world's leading brands (Hilton, IHG & Marriott)

Requirements

EDUCATION AND EXPERIENCE

• High school or post-secondary diploma and 10 years of experience in housekeeping management or related professional field;

OR

• Diploma from a recognized college or university in the field of hotel management and 5 years of experience in housekeeping management;

AND

• Experience in hospitality or related field desirable.


SKILLS AND ABILITIES

• Experience in lodging system and main Microsoft office software.

• Clear managerial, supervisory and leadership skills.

• Ability to manage a large and diverse group of individuals.

•Ability to be an inspiring leader able to develop his team through effective communication and advice.

• Ability to read and understand a budget.

• Ability to anticipate, take initiatives, identify risks and positively manage any conflicts.

• Ability to work on the move, mostly standing, and lifting, pulling or pushing loads up to 25 kg.

• Ability to communicate clearly and adapted to his audience.

• Attentive to detail and possessing an innovative approach to operating standards.

• Professional presentation and developed interpersonal skills.

• French and English spoken and written. 

 

 

* Our organization is an employer aware of professional fairness and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of simplifying the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected by provincial or federal laws.

 

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