Hostel Services Director

Mandate:

Plan, organize, direct and control the hospitality, coffee and bar activities to meet the needs and expectations of travelers.

Ensure the efficiency and the profitability of the service.

Ensure the follow-up and development in the short, medium and long term of files and projects related to his sector.

Responsibilities and tasks:

Operations management

• Manage the reception and rooms of the Auberge;

• Control the quality of services and the organization of services;

• Ensure control of customer service;

• Integrate security issues into operations with the DG;

• Ensure the proper management of material, financial and technical resources;

• Develop and update procedures;

• Analyse and solve, together with other managers and employees, various operational problems.

• Apply the working methods related to coffee / bar operations

• Analyse, research and prepare files necessary for the improvement of operations;

• Manage complaints in accordance with the directives of the management

• Coordinate with other services.

• In charge of inventory management for the bar and bistro.

Human Resource Management

• Supervise the reception staff, the bistro and the coordination of the activities;

• Establish the staff work schedules in the assigned departments;

• Ensure the recruitment and training of assigned staff;

• Evaluate the performance of assigned staff;

• Act as a resource person for employees;

• As such, inform them of policies, procedures and regulations;

• Ensure open and fast communication with employees to support them in their daily tasks;

• Report to the Director General on the activities of the staff under his / her responsibility.