Hostel Services Director

Quebec City, QC

Start date As soon as possible

Job type

Full-time Category Hospitality
Description
Job Title: Director of Services
Employment status: Full time
Activity sector: Lodging - Coffee / Bar - Housekeeping
Work shift: Day, during the weekends
Number of hours: 35 to 40 hours a week
Salary: To be discussed according to experience
Start date of employment: As soon as possible

Mandate:
Plan, organize, direct and control the hospitality, coffee and bar activities to meet the needs and expectations of travelers.
Ensure the efficiency and the profitability of the service.
Ensure the follow-up and development in the short, medium and long term of files and projects related to his sector.

Responsibilities and tasks:
Operations management

• Manage the reception and rooms of the Auberge;
• Control the quality of services and the organization of services;
• Ensure control of customer service;
• Integrate security issues into operations with the DG;
• Ensure the proper management of material, financial and technical resources;
• Develop and update procedures;
• Analyse and solve, together with other managers and employees, various operational problems.
• Apply the working methods related to coffee / bar operations
• Analyse, research and prepare files necessary for the improvement of operations;
• Manage complaints in accordance with the directives of the management
• Coordinate with other services.
• In charge of inventory management for the bar and bistro.

Human Resource Management

• Supervise the reception staff, the bistro and the coordination of the activities;
• Establish the staff work schedules in the assigned departments;
• Ensure the recruitment and training of assigned staff;
• Evaluate the performance of assigned staff;
• Act as a resource person for employees;
• As such, inform them of policies, procedures and regulations;
• Ensure open and fast communication with employees to support them in their daily tasks;
• Report to the Director General on the activities of the staff under his / her responsibility.


Requirements
To carry out these activities, the incumbent will have the following qualifications and knowledge:
  • In-depth knowledge in hotel management;
  • Fluent in French and ability to speak other languages a plus
  • Good knowledge of health and safety at work;
  • Basic knowledge of accounting;
  • Excellent customer management ability;
  • Excellent organizational and organizational skills
  • Excellent analytical ability
  • Excellent teamwork ability;
  • Excellent listening skills
  • Excellent communication skills
  • Excellent collaborative ability
  • Excellent decision-making ability
  • Excellent problem solving ability
  • Good computer skills
  • Excellent planning ability

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Hostel Services Director at Auberge internationale de Québec

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