Hospitality Agent (Hours Between 9AM and 6PM)

Montreal, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism, Other, Administration
Description
Simplissimmo is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. As one of the leading real estate management company for over 15 years, Simplissimmo Montreal specialized in fully furnished apartments, offering a variety of accommodation options — from rooms to apartments -  and managing over 200 units and 6 hotels for short and long term stay. Simplissimmo’s innovative app empowers guests by making self-service features and 24/7 support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality, giving all of our guest the privacy of a home away from home.

Our Hospitality Agents are the face of Simplissimmo. This is one of the most versatile roles at the company and perfect for anyone who loves hospitality and finds fulfillment in serving our guests, without the inconvenience of overnight shift or standing front-desk position. You are a bilingual computer savvy, detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering guest experiences amongst a young professional team, we’d love to hear from you!

AT SIMPLISSIMMO YOU WILL:
  • Respond to day-to-day guest requests, issues, and other outreach by phone, email and text
  • Manage client’s registration and payment processing
  • Guide guests through the Simplissimmo experience, ensuring they have an amazing first impression
  • Troubleshoot and coordinate with maintenance team minor maintenance and technology issues (e.g., upholstery stain removal, access to units, wifi connectivity…)
  • Coordinate with housekeeping inventory checks to ensure that hospitality standards are met consistently
  • Answer client feedback
Requirements
WHAT WE LOOK FOR:
  • Guest-centric and positive mindset
  • Flexible schedule and is open to working weekends (35-40h /week) Organized, hardworking, and detail-oriented
  • Fluent in English and French, both written and spoken
  • Excellent communication skills, both in person and by telephone
  • Thrives in a fast paced, ever-changing, always challenging startup environment
  • Comfort with working on computer and on different platform with rapidly shifting priorities
  • Skills and Ability to learn and master multiple software systems;
  • Ability to work effectively both in a team environment as well as independently
  • Comfort in independent problem solving with the humility to ask for help when needed
  • Unintimidated by using mobile apps while in the field for team collaboration and communication
  • Minimum 2 years experience working in hospitality, service, and/or customer experience
  • This role requires regular access to a reliable smartphone

We also have great benefits to make your life easier so you can focus on what you’re best at:
  • Competitive compensation
  • Flexible schedule of 35h / week
  • Two consecutive days off/week
  • Young and dynamic team
  • Great office located in Downtown Montreal
  • Annual free credits to stay in any and all hotels signed Simplissimmo
  • Metro pass
  • MacBook and office needs
  • Medical collective insurance after 3 months
  • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

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Hospitality Agent (Hours Between 9AM and 6PM) at Service Simplissimmo Inc.

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