Guestroom Attendant (Part-time - $500 Signing Bonus)

Montreal, QC

Start date As soon as possible

Job type

Part-time Categories Hospitality, Tourism
Description

Guestroom Attendant (Part-time)

Department: Housekeeping

Reports to: Assistant Rooms Operations Manager

Status: Part-Time    

Hourly Rate: $22.61 

Signing bonus: $500 net ($125 after 30 days and $375 after passing probation).

*Due to local laws, we will consider candidates who are authorized to work in Canada and are fluent in English and French, both spoken and written.    

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service. 
 

Job Summary

The Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Room Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels. He/ She is also required to assist with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and House Attendant. This person also provides turndown service by offering a comfortable evening environment in guest rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in.
 

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. This role has direct involvement with both guests and management and good communication skills are required. An applicant with a flexible schedule and the ability to work all shifts, weekends and holidays is ideal. 
 

Core Responsibilities

  • Cleans and self inspects guest rooms as assigned and in accordance with hotel standards; stocks and maintains the linen closet;

  • Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel;

  • Provides genuine hospitality and recognition in the work area. Promotes hotel services and products;

  • Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented;

  • Sorts, tags and processes guest laundry, uniforms and hotel linen;

  • Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately;

  • To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable;

  • To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately;

  • To immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms;

  • To keep linen rooms tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order;

  • To be responsible for reporting to the Supervisor the rooms which do not require service or which have DND signs in his / her assigned area;

  • To report to Supervisors any blankets, bedspreads, valances etc. that need changing;

  • To complete deep cleaning of rooms as allocated by Supervisors;

  • To report to your Supervisors anything or anyone suspicious;

  • To report to the Supervisor anything this may be a Health and Safety hazard;

  • To complete accurately the control lists at times as advised by your Supervisors;

  • To report any missing items from rooms e.g. bathrobes, soap dishes etc.

  • To carry out any other cleaning duties as specified by your Supervisor;

  • To clean and make up all rooms to the standard required by Four Seasons;

Requirements

Desired Qualifications and Skills

  • All applicants applying must hold a valid work permit at the time of submitting their application - unfortunately Four Seasons is not able to obtain on your behalf;

  • Two years of Housekeeping experience in a luxury atmosphere;

  • Ability to push, pull, lift and carry up to 50lbs;

  • Requires reading, writing and oral proficiency in French and English;

  • Candidates must be available to work on-call, mornings, evenings, and weekends;

  • Excellent customer service skills with the ability to anticipate guest needs and go the extra mile;
     

What's in it for you?     

  • Discounts at MARCUS Restaurant and our 5 Star Spa    

  • Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.    

  • Complimentary meal per shift in our employee dining room (Café 1440)    

  • Excellent training and development program    

  • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)    

  • And so much more!

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Guestroom Attendant (Part-time - $500 Signing Bonus) at Four Seasons Hôtel Montréal

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