Guest Service Specialist
If you are interested in joining a successful entrepreneurial company with room to grow professionally, if your career goals include joining a dynamic and talented team as part of an awesome, quickly expanding industry, then read on...
We’re expanding our team! We are currently looking for a new Guest Service Specialist
You are a highly motivated self-starter;
You are outgoing, love to meet people, you are confident in taking the initiative;
You speak English and French fluently, spoken and written. Spanish is a plus;
You are comfortable using general office software programs and navigating the Internet;
You know how to manage priorities and organize tasks according to urgency;
You are capable of coordinating and synthesizing information coming from different sources;
You are reliable, well organized and highly motivated to work with the public;
You appreciate teamwork and have excellent interpersonal skills;
You present as confident, courteous and professional;
You are able to communicate with high level corporate clients and demanding customers.
Sound familiar? If you are convinced you're the person we're looking for, read on to get a feel for your day to day:
With an overarching goal of offering the best assistance to our guests during their arrivals and departures, and assuring that their needs are met throughout their stay, this position will cover two key activities : logistics and customer service.
You respond to the specific verbal or written requests and requirements of the guests during their stay;
You welcome the tenants into their apartment, review procedures, and inventory, as well as demonstrate how to operate all appliances and equipment;
You handle all client request in an efficient and effective manner;
You control the inventories of supplies and equipment for the apartments.
You coordinate with booked guests before their planned arrival in order to ensure a smooth and stress-free check-in.
You make recommendations for activities, restaurants, and services, anything our guests might need.
Our ideal candidate will also have the following qualifications:
3-5 years management experience in the hospitality industry.
Computer literate with knowledge of a variety of computer software applications.
Superior written and oral communication skills in both French and English, with Spanish considered a plus.
Excellent organizational and time management skills, with the ability to set priorities
Ability to effectively listen, communicate and perform diplomacy with internal and external clients and staff in all situations.