Guest Service Representative (The Metcalfe Hotel) - DF105

Offer published on Jun 21


Gray Collection

9 offers

Offer details

Start date: As soon as possible



Ottawa, ON

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About Gray Collection

Each of our hotels, spa and restaurants is a unique and original celebration of its neighbourhood and its city, and is connected to our other establishments by a shared philosophy of passion, generosity, excellence and maximum service. We want to offer the best of us to our guests, welcoming them to our family for however short or long their stay, going beyond what is expected. 

Comprised of Hotel William Gray, Le Petit Hôtel, Auberge du Vieux-Port, Maggie Oakes, Terrasse William Gray, Perché, Spa William Gray, Gaspar, Pincette, Terrasse sur l’Auberge, BEVO Bar + Pizzeria, Jacopo and Vieux-Port Steakhouse, as well as the newly renovated & historic Hotel Metcalfe and its new restaurant Cocotte Bistro in Ottawa, Gray Collection offers understated luxury to the world’s travellers.

Job description

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

     * Welcome, check-in/out room reservations, respond to internal and external requests, and settle accounts while providing warm and authentic service
     * Take initiative to add a personalized experience
     * Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
     * Assist with booking individual reservations
     * Respond to emails and other various administrative tasks
     * Maintain accurate records of daily transactions
     * Handle guest requests effectively and promptly
     * Cash handling, which includes balancing a float
     * Promote a professional and positive team environment
     * Monitor rooms' inventory to assist in maximizing rooms' revenue and availability
     * Maintain an excellent working rapport with all departments in the hotel and act as a liaison on behalf of our guest
     * To be Health & Safety conscious and actively involved in maintaining a safe work environment
     * Perform any other tasks which are assigned by management


     * Computer literacy is a must with Opera/Opera Cloud experience an asset
     * A guest focused personality is crucial
     * Must be available to work a variety of shifts, including mornings, evenings, and/or weekends
     * Maintain a professional appearance and demeanor
     * Ability to work in a team environment and act as a leader when management is unavailable
     * Strong communication and interpersonal skills required
     * Ability to work under pressure, multi-task, and possess strong time management skills
     * Post-secondary education in Hotel Management/Hospitality or equivalent experience is a strong asset
     * Excellent oral and written skills in French and English (a third language is an asset)




     * Group insurance plan
     * Group RRSP and DPSP (Deferred Profit-Sharing Plan)
     * 50% employee discount in all our establishments for the employee and 3 guests
     * Corporate culture that promotes employee appreciation
     * Employee recognition events
     * Company in full growth (perspective of evolution and personal development)

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