Guest Service Representative

Laval, QC

Start date As soon as possible

Job type

Part-time Categories Hospitality, Tourism

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

· Create a welcoming environment for our guests.

· Register guests and assign rooms, accommodating special requests whenever possible.

· Complete pre-registration and blocking of rooms for reservations/guest arrival.

· Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

· Understand room status and room status tracking.

· Know room locations, types of rooms available, and room rates.

· Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

· Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.

·  Process guest check-outs.

· Post and file all charges to guest, master, and city ledger accounts.

·  Work closely with all hotel departments to improve service delivery and efficiency.

·  Use proper telephone etiquette.

·  Coordinate guestroom maintenance work with the engineering and maintenance division.

· Report any unusual occurrences or requests to the manager or supervisor.

· Know all safety and emergency procedures, is aware of accident prevention policies.

· Ensure the work environment is tidy and well organized at all times (lobby).

· Adhere to all health and safety guidelines and standards.


- Excellent communication skills in French and English

- Must be able to speak, read, write, and understand the primary language(s) used in the workplace

- Excellent organizational, interpersonal and administration skills

- Proficient or familiar with computerized systems

- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

- Present a high degree of professional work ethic and image

- High school graduate or equivalent

- Availability to work day, evening and night shifts any day of the week including weekends and holidays

Apply for this job

Guest Service Representative at COMFORT INN LAVAL

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