Guest Service Manager

Montréal, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism
Description

Under the supervision of the Front Office Manager, the responsibilities of the Guest Service Manager include:

  • To supervise the Front office team (Clerks, Bellmen and Reservations) with the daily operations along with balancing room inventory and achieving rate targets
  • Committing to guest satisfaction through consistent follow ups on all guest satisfaction issues and delivering outstanding service recovery
  • Ensuring that the highest level of customer service is maintained on all shifts
  • Training, coaching, helping in the development of staff, and ensuring all procedures and standards are followed
  • Providing support with check-ins, check-outs, and any other front office related tasks.
  • Participation in the Manager on Duty rotation is required.
  • Completing all other duties related to the operation of the front office


Requirements

  • Minimum 3 years of Front Office or Guest Services experience in Hospitality
  • Available to work days, evenings and weekends
  • Able to work under pressure and stressful situations while handling multiple tasks
  • Must be thorough and detail oriented with strong organizational and negotiation skills
  • Possess excellent communications and problem solving skills
  • Bilingual in both official languages (verbal and written)
  • First Aid certification preferred
  • Proficient in general computer knowledge
  • Highly developed customer service skills
  • Neat, professional and well-groomed at all times

* Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.


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Guest Service Manager at Hilton Garden Inn Montreal Centre-Ville

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