Guest Service Agent

Kingston, ON

Start date As soon as possible

Job type

Full-time Category Hospitality

Located near downtown Kingston, the Thriftlodge Kingston places you in the best possible location for both business and leisure travel. You will find copious dining and shopping spots, along with entertainment options for the entire family. When you plan your upcoming trip to the Kingston area, choose one of the most comfortable and well appointed of all the hotels in Kingston.

Reporting to the Reception Supervisors, the front desk agent takes room reservations, greets guests upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions and receives customer’s payments.

Job description:

  • Make reservations
  • Coordinate customers’ arrivals and departures
  • Sell the products and services of the hotel
  • Collect payments for services offered
  • Answer various questions related to settlement services, tourist attractions and activities in the region
  • Coordinate group arrivals and departures
  • Answer and transfer incoming calls
  • Handle customer complaints
  • Perform other duties related to customer service
  • Teamwork skills
  • Able to work under pressure
  • Able to work flexible hours
  • Resourceful
  • Knowledge of tourist attractions and the city in general
  • Ability to demonstrate customer oriented skills
  • Ability to identify customer needs
  • Language:
  • English Spoken and Written - High
  • French Spoken and Written - Average

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Guest Service Agent at Thriftlodge Kingston

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