Guest Service Agent

Brossard, QC

Start date As soon as possible

Job type

Part-time Category Hospitality
Description
  • Makes Reservations by Phone and in person
  • Processes guest check-outs and check-ins.
  • Handles changes and cancellations.

  • Registers guests and assigns rooms. Accommodates special requests whenever possible.

  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.

  • Handles arrangements for groups - i.e., rooming lists and pre-         registration

  • Posts and files all charges to guest, and group accounts.

  • Maintains the cleanliness and neatness of the front desk area.

  • All Guest Service Agents are to perform all other required or requested job-related duties specified by management.
Requirements

Excellent customer service

Must be bilingual
Must have intermeddiate computer skills
Must be a team player
Must be willing to work Night Audit shifts (midnight to 8am)
Hours needed:  between 8 to 32 hours
Hourly Salary:  $15.45

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Guest Service Agent at Quality Inn & Suites

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