Guest Service Agent

Dorval, QC

Start date

As soon as possible

Job type

Full-time, Part-time

Category

Hospitality

Description

A Guest Service Agent with  Hampton Inn & Suites by Hilton, provides Front Office services for guests, including check-in, check-out, processing payments as well as answering and managing any guest question or assisting in fulfilling any guest request.


If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member.

What will I be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Demonstrate a high level of customer service at all times

  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

  • Ensure that Duty Managers are kept fully aware of any relevant feedback from guests and, or, other departments

  • Achieve positive outcomes from Guest queries in a timely and efficient manner

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Attend appropriate training courses, when required

  • Follow company brand standards

  • Assist other departments, as necessary

  • Other duties as assigned by management

Requirements

What are we looking for?

To successfully fill this role, you should be able to demonstrate the following:

  • Previous experience in a customer-focused industry

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

  • Ability to work flexible hours


Requirements


High School Diploma

Atleast one year experience working at the Front Desk

Languages asked for: French & English - both written and spoken

Apply for this job

Guest Service Agent at Hampton Inn & Suites by Hilton Montreal(Dorval)

Add another document (optional)

By signing up, you confirm having read and accepted the terms and conditions.