Gouvernante

North Hatley, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism
Description

Manoir Hovey, a 5-star Relais & Châteaux located on the edge of North Hatley, directly on Lake Massawippi. Considered one of the most charming and romantic inns in Canada, Manoir Hovey offers an enchanting setting and 36 finely decorated rooms and suites, all-season activities and also welcomes events such as conferences and weddings. Manoir Hovey is looking for a dynamic individual to join its team.

 

You will be responsible for assisting the Rooms Division Manager in the tasks and management of the housekeeping department.

 

More specifically, your tasks will include:

·     -  Supervise, coordinate and verify the work of the housekeeping and laundry service employees

·       - Delegate work tasks of the day in the morning and distribute the different work sections among the work team

·        - Daily inspection of the rooms

·        - Perform housekeeping of rooms, public areas and laundry facilities

·        - Control the inventory of the housekeeping equipment and laundry

·        - Supervision of housekeeping employees

·        - Ensure constant follow-up with the technical department on all requests involving your departement

·        - Evaluate customer satisfaction levels and monitor trends with a focus on continuous improvement

·        - Ensure compliance with the hotel's standards and policies

·        - Staff training

Requirements

Desired Skills and Ability:

·         - Leadership and comfort with decision making.

·         - Sense of initiative, autonomy, planning and organization

·        -  Ability to motivate a work team

·         - Good physical capacity

·         - Ability to work under pressure

·        - High observation skills to ensure compliance with established standards

·         - Flexibility to respond adequately to different work situations

 

Requirements:

·         - Training in Hotel Management or other relevant field is an asset

·         - Experience in housekeeping and personnel management

·         - Bilingual (French and English)

Apply for this job

Gouvernante at Manoir Hovey

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