North Hatley, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism
Manoir Hovey, a 5-star Relais & Châteaux Inn, is located in the charming village of North Hatley, directly on Lake Massawippi. Considered one of the most charming and romantic inns in Canada, Manoir Hovey offers an enchanting setting and 36 rooms and suites, all-season activities and welcomes various events such as conferences, weddings and private events. Manoir Hovey is looking for a dynamic individual to join its team.

You will be responsible for assisting the Rooms Division Manager in the tasks and management of the housekeeping department.

More specifically, you will have to :
- Supervise, coordinate and verify the work of the housekeeping and laundry team
- Assign work in the morning and distribute the different work sections among the work team
- Daily inspection of the rooms
- Perform housekeeping of rooms, public areas and laundry facilities
- Control the inventory of equipment and laundry
- Supervision of housekeeping employees
- Ensure efficient follow-up with the technical department on all requests from the department
- Evaluate customer satisfaction levels and monitor trends with a focus on continuous improvement
- Ensure compliance with the hotel's standards and policies 
- Staff training

Desired Skills and Ability: 
- Leadership and ease of decision making 
- Sense of initiative, autonomy, planning and organization
- Ability to motivate a team
- Good physical capacity 
- Ability to work under pressure
- Great observation skills to ensure compliance with established standards
- Flexibility to respond to different work situations

- Training in Hotel Management or other relevant field is an asset
- Experience in housekeeping and personnel management
- Bilingual (French and English)

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Gouvernante at Manoir Hovey

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