Gestionnaire service conférences / Conference Services Manager
Division: Sales and Marketing
Reports to: Director of Catering
Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in English and French, both orally and in writing.
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.
The Conference Services Manager is responsible for securing event contracts including active and effective promotion, solicitation, and prospecting, while maintaining Four Seasons standards and maximizing revenue and profit potential. This person takes care of handling all group requests signed by the Sales team for Conference meetings at the hotel. The incumbent must ensure compliance with the terms of the contract while acting as the main support to the client contact for the planning of meetings. They communicate and coordinate the needs and expectations of the client to the appropriate departments to ensure flawless execution.
Pro-actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals;
Manage the communication with hotel clients intending to book events spaces and manage the sales cycle as well execution;
Plan and organize offsite sales calls and onsite business visits to showcase the hotel product and facilitating the sales process for events;
Plan and organize account management selections with the Director of Marketing and the Director of Catering in order to establish the hotels position in the local Market while creating strategic partnerships with potential clients;
Communicate frequently with meeting planner(s) to ensure expectations are met and/or exceeded;
Focus on consistently executing an up-sell approach in order to drive revenue;
Work with corresponding departments to deliver required services relating to arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, special events, transportation and more;
Maintain open communication and timely updates with all departments in an effort to better meet the client’s expectations;
Meet and greet clients on event dates and supervises as needed;
Build and distribute banquet event orders and group resume information to all appropriate hotel departments to facilitate efficient purchasing, planning and team member scheduling;
Plan and attend banquet event order meetings (BEOs) and weekly Resume Review meetings when appropriate to review all details and make note of any last-minute changes, informing operating departments of any additions or deletions to assigned group function plans;
Supervise the execution of banquet events;
Review all meeting spaces with the Assistant Banquet Manager and when required house attendants.
Ensure satisfaction of client at the outset of all events;
Schedule and coordinate pre-check meetings prior to arrival of group attendees;
Ensure meeting planner has met their contracted Food and Beverage minimum and pre-payments as necessary;
Plan and coordinate a post-event meeting with meeting planner to obtain feedback;
Take the initiative to solve problems in conjunction with other hotel management;
Follow up with clients after each function to ensure satisfaction;
Participate in Lobby Lizard shifts;
Perform any additional tasks requested by management
Desired Qualifications and Skills
Ability to communicate fluently in English and French, both orally and in writing;
Ability to work under pressure and manages tasks positively and effectively;
Be comfortable in a fast-paced environment;
Comprehensive understanding of hotel event planning and banquets;
Demonstrate a very good team spirit;
Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business;
Attention to detail and ability to multitask in a dynamic environment;
Be organized, meticulous and resourceful;
Demonstrate creativity and initiative;
Strong computer skills, including a working knowledge of MS Word, Excel, Publisher and Power Point, Adobe, Outlook, Golden Sales and Catering and Opera PMS,
Ability to work long and irregular hours, weekends and evenings;
3 years’ experience in a similar position;
College diploma in hotel management, administration or related field;
What’s in it for you?
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.).
Discounts at our MARCUS Restaurant and our 5 Star Spa.
Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!
Complimentary meal per shift in our employee dining room (Café 1440).
Retirement plan with employer contribution.
Paid time off including sick days, vacation days and 2 additional floating holidays per year.
Excellent training, development, and mobility opportunities.
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
And so much more!
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.