A general manager is a manager who plans, organizes, directs and controls the activities of a hotel establishment in order to offer quality services and products to its clientele and to ensure the efficiency and profitability of its hotel.
Ensure coordination between the various departments of the hotel.
Ensure customer satisfaction during and after their stay.
Ensure optimal use of all facilities and maximize profitability.
Manage the human resources of the hotel (hiring of personnel, training, distribution of tasks, evaluation of each person's performance.)
Oversee preparation of budgets, control of operating costs, negotiation of purchases, etc.
Review of financial statements and analysis of departmental performance. Ensure that company policies, standards and procedures are established, applied and adhered to.
Constantly assess the performance of the hotel (results, competition, market, industry trends)
Manage special projects: negotiation of contracts and preparation of tenders, management of renovations, etc.
Analysis of daily revenue reports from all departments of the hotel and discussion at daily morning meetings.
Responsible for showing and rental of commercial units for rent.
Schedule daily service manager meetings to improve interdepartmental communication and improve customer service.
Verification and approval of employee pay every two weeks.
Solve any problem as quickly as possible, deal with any customer complaint.
D.E.C. (Diploma of College Studies) - Essential
Knowledge of the hotel industry - High
Essential Ability to show leadership and supervise teamwork - Essential Innovative and inspiring leader - Essential
Resourceful - High - Essential
Communication skills - Essential
Have good interpersonal skills - High - Essential
Independent - Asset