General Manager

Offer published on Jun 26

Company

AC Hotels by Marriott Ottawa Downtown

2 offers

Offer details

Start date: As soon as possible

Full-time

Hospitality, Tourism

Ottawa, ON

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Job description

The General Manager serves as the principal strategic business leader of the property, overseeing all operations to ensure guest satisfaction, associate engagement, optimal financial performance, and return on investment for property ownership. This role ensures the implementation of brand and management company service strategies to meet or exceed guest expectations, enhance associate engagement, and increase profitability and REVPAR market share. The General Manager holds the property leadership team accountable for strategy execution and guides their professional development. This role involves leveraging sales channels, initiating independent sales activities, aligning property and brand objectives, and building owner loyalty through proactive communication. The General Manager also actively participates in the local community, fostering relationships with local officials, businesses, and customers, and creating a sense of belonging for all associates through effective leadership.

Requirements

Education and Experience

 • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field; 6 years’ experience in hotel management experience.

OR

• 4-year bachelor’s degree in business administration, Hotel and Restaurant Management, or related field; 4 years’ experience in hotel management experience.

 Preferred:

• Experience as a General Manager in a major hotel brand (Marriott / Hilton / Accor / IHG / Hyatt)

• Ability to work flexible hours, including weekends, holidays, and late nights

• Bilingual in English and French

• Pre-opening and hotel opening experience

• Familiarity with FOSSE/LIGHTSPEED, Employeur D, MRDW, ONE YIELD, Adaco, Microsoft Office Suite

• Demonstrated career growth and exceptional performance in the industry

Business Strategy Development

Ø Stays current with industry trends and monitors competitive strengths and weakness

Ø Explores new business opportunities

Ø Creates memorable guest service experiences

Ø Develop business plans to maximize customer satisfaction, associate engagement, profitability, and REVPAR market share.

Business Strategy Execution

Ø Executes business plans to maximize customer satisfaction, associate engagement, profitability, and REVPAR market share

Ø Align property business plans, associates and owners with business strategies

Ø Holds property leadership team accountable for successful strategy execution

Ø Experiment with new ideas and take calculated risks to improve guest satisfaction and profitability

Ø Evaluate the success of the business strategies to enhance future strategies

Sales and Marketing

Ø Collaborate with the Regional General Manager to develop revenue generating strategies

Ø Develop tailored sales approach, and actively pursues leads with Sales and Marketing team

Ø Ensure property leaders leverage all Marriott demand engines effectively

Talent Management | Organizational Capability

Ø Foster a cohesive and high-performance Executive Committee

Ø Coach the Executive Committee with specific feedback and accountability

Ø Cultivate learning and development opportunities for associates

Ø Create and execute enrichment plans for direct reports

Ø Ensure all managers do the same for their direct reports

Ø Identify resource needs to strengthen property team

Ø Produce succession plans for future job openings

Ø Support the staffing process and encourage the practice the 4 Disciplines of Execution

Ø Ensure effective work processes, systems and teamwork

Business Information Analysis

Ø Review business related data such as market share, profit & loss statement, operational inventories, associate engagement, and customer satisfaction

Ø Analyze business information to address market changes, operate within budget, and achieve profit goals

Ø Use business information to identify product and service successes and opportunities for improvement

Ø Integrate business information into business plans

Associate Engagement | Labor Relations

Ø Ensure all associates are treated fairly and with respect

Ø Foster open communication and spend time with associates on the frontlines

Ø Ensure pay and benefits are appropriate for labor market

Ø Celebrate associate success publicly

Ø Work with Human Resources to maximize associate engagement and address labour issues promptly

Revenue Management

Ø Collaborate with the Revenue Management team to develop effective pricing strategies

Ø Balance seasonality, economy, customer segments, property objectives and customer satisfaction

Ø Establish revenue strategies to support hotel’s market positioning

Ø Ensure sound revenue practices to maximize yield

Ø Identify ways to grow RevPAR share by searching competitor strategies

Ø Control labor and capital expenses

Customer | Public Relations Management | Community Involvement

Ø Interacts with guests frequently to obtain feedback and improve service delivery

Ø Hold the leadership team accountable for addressing service gaps and exceeding guest expectation

Ø Establish a presence in the market as brand ambassador, promoting the property/brand image and developing strategic alliances with local officials, businesses, and customers

Company | Brand Policy, Procedures, and Standards Compliance

Ø Ensure property compliance with legal, safety, operations, labor, and Marriott brand standards

Ø Conduct routine and short-notice quality assurance audits

Ø Hold associates accountable for regular audits

Ø Conduct detailed walk-throughs to ensure the property meets or exceeds guest expectations

Ø Ensure associates are appropriately trained and performing to standard

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