Front Office Director

Mont-Tremblant, QC

Start date

As soon as possible

Job type



Hospitality, Food services, Tourism


Reporting to the Director of Operations, responsabilities and essential job functions include but are not limited to the following:

• Guides and oversees Front Desk Supervisors, Fairmont Gold and Night Audit supervisors
• Provides managerial support for Reception, Fairmont Gold, Concierge in the daily operational duties for these areas
• Ensures that the performance of the department is superior to the average regarding JDPower, EEI, RevPar and FPC results
• Ability to recognize the guest service agents potential and ensure the effective use of their talents
• Organizes and leads communication meetings
• Participates in the recruitment, selection, training and development of all the colleagues at the front desk to insure productivity and guest satisfaction
• Ensures that all the administrative tasks including pay, planning of schedules as well as performance evaluations are completed in the prescribed delays
• Controls and provides feedback on labour and operational expenses
• Follow department policies, procedures and service standards
• Develops the leadership and management skills of the team leaders and guest service agents
• Works in accordance with all other departments of the hotel to ensure an exceptional guest experience
• Coordinates all arrivals, departures and billings of groups and conventions;
• Oversees and maintains a healthy and safe working environment for guests and all staff members at all times. Ensures that colleagues work in a conscientious and prudent manner to avoid accidents
• Encourages teamwork within the department and with other departments within the hotel;
• All other duties as assigned


• University degree or College diploma in Hotel Management is viewed as an asset
• Minimum of 3 year’s experience as a front desk supervisor
• This leader must possess strong management skills, excellent verbal skills and the capacity to work in an environment which asks for fast reactions and for a pointed sense of initiative in a group where the team spirit is essential
• Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
• Knowledge of Property Manager is essential
• Must be fluently bilingual (French/English)

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Front Office Director at Fairmont Tremblant

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