Front Office Director

Mont-Tremblant, QC

Start date

As soon as possible

Job type

Full-time

Categories

Hospitality, Food services, Tourism

Description

Reporting to the Director of Operations, responsabilities and essential job functions include but are not limited to the following:


• Guides and oversees Front Desk Supervisors, Fairmont Gold and Night Audit supervisors
• Provides managerial support for Reception, Fairmont Gold, Concierge in the daily operational duties for these areas
• Ensures that the performance of the department is superior to the average regarding JDPower, EEI, RevPar and FPC results
• Ability to recognize the guest service agents potential and ensure the effective use of their talents
• Organizes and leads communication meetings
• Participates in the recruitment, selection, training and development of all the colleagues at the front desk to insure productivity and guest satisfaction
• Ensures that all the administrative tasks including pay, planning of schedules as well as performance evaluations are completed in the prescribed delays
• Controls and provides feedback on labour and operational expenses
• Follow department policies, procedures and service standards
• Develops the leadership and management skills of the team leaders and guest service agents
• Works in accordance with all other departments of the hotel to ensure an exceptional guest experience
• Coordinates all arrivals, departures and billings of groups and conventions;
• Oversees and maintains a healthy and safe working environment for guests and all staff members at all times. Ensures that colleagues work in a conscientious and prudent manner to avoid accidents
• Encourages teamwork within the department and with other departments within the hotel;
• All other duties as assigned

Requirements

• University degree or College diploma in Hotel Management is viewed as an asset
• Minimum of 3 year’s experience as a front desk supervisor
• This leader must possess strong management skills, excellent verbal skills and the capacity to work in an environment which asks for fast reactions and for a pointed sense of initiative in a group where the team spirit is essential
• Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
• Knowledge of Property Manager is essential
• Must be fluently bilingual (French/English)

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Front Office Director at Fairmont Tremblant

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