Front Office Manager

 

·         Strives to improve service performance.

·         Establish, apply and enforce front desk policies and procedures.

·         Ensure customer satisfaction throughout their stay by effectively resolving issues.

·         Manage and handle customer complaints on site as well as monitor customer comments/complaints on Medallia, OTA's, etc.

·         Ensure ongoing staff training;

·         Coordinate with other departments within the facility;

·         Manage administrative tasks, including creating schedules, processing incoming requests and following up on e-mails.

·         Manage the productivity and performance of the reception team.

·         Ensure that Radisson and quality standards are met

·         quality standards are met;

·         Perform other related duties.

 

·         Experience with hotel management software (OPERA)

·         Experience in a management position in a hotel establishment

·         Good command of spoken and written French and English;

·         Ethical and professional behavior;

·         Strong customer service skills