Front desk manager

The Courtyard Marriott is located in the heart of Montreal, near the Palais des congrès, a few minutes from the most famous underground city in the world, Place des Arts, shops and boutiques on the effervescent rue Ste-Catherine and the Old -Montreal. The hotel offers 212 spacious rooms, conference rooms, indoor swimming pool and whirlpool, exercise room as well as a restaurant, lounge bar and Illy café counter.

JOB OVERVIEW

The Front Desk Manager oversees and manage all aspects of front desk operations and hotel customer service which includes front desk, bellboy and doorman service, night audit, and assigned staff. Responsible for the fluidity of his department's operations while respecting the standards of the Courtyard Marriott brand. Allowed particular attention to the safety, security and protection of property. Responsible for the budgets of his department.

MAIN RESPONSIBILITIES

• Responsible of the front desk, bellboy and doorman service, night audit and customer service.

• Communicate daily operational needs to the employees.

• Satisfy all guest requests in a fair and efficient manner.

• Handle guest complaints professionally and according to the standards of the Courtyard Marriott brand.

• Ensure staff have accurate and up-to-date knowledge of hotel services, facilities and amenities.

• Responsible for assigning the daily tasks of employees and supervisors.

• Is present in the lobby during peak hours.

• Manage the “Le Marché” point of sale, orders, inventories.

• Ensure that all relevant information is recorded in the daily journal.

• Adheres to payroll procedures: Ensures that payroll is accurate and that the pay close is provided to accounting at each end of the pay period.

• Implement reception and customer service procedures that promote the health and safety of all guests and staff, such as key management and security and emergency procedures.

• Prepare and manage the department's budget, including spending forecasts based on hotel occupancy and budget.

• Make the schedules of the employees.

• Take responsibility for all aspects of human resource management within the department, including workforce planning, performance management, performance reviews, development and training.

• Perform any other task related to the duties. 

EDUCATION AND EXPERIENCE

• Post-secondary diploma in hotel management or other related professional field;

AND

• 5 years of experience in hotel management, customer service or related field.

SKILLS AND ABILITIES

• French, English spoken and written. Knowledge of a third language an asset.

• Able to work under pressure, possess a strong sense of urgency and be able to manage priorities.

• Ability to occasionally lift 10 to 25 pound loads and / or the ability to carry, push, pull or move 25 pound objects frequently.

• Management experience is required.

• Knowledge of Microsoft office and various lodging software.

• Ability to create and maintain good relationships with employees.

• Excellent communication promoting information sharing, teamwork and engagement.

• Ability to lead a team, share a strong team culture and encourage performance.

* Our organization is an employer aware of professional fairness and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of simplifying the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected by provincial or federal laws.