Front Desk Customer Service Agent
Aqua Spa Lyne Giroux has been in business for over 35 years. It is the largest spa in Montreal’s West Island and the only one that offers an authentic hydrotherapy experience. We constantly strive to improve our customer service so that we can offer our regular clients a range of high-quality treatments and services in a spa whose decor and atmosphere foster rest and relaxation. Our team is growing, and we are seeking energetic individuals who are dedicated to ensuring the wellbeing of our clients.
Why join Aqua Spa Lyne Giroux
- Become part of a beloved West-Island spa, with a strong and growing demand base
- Become part of a team of therapists where teamwork, collaboration, and feedback are encouraged.
- Store discounts on services and products.
- Training partnerships and tuition reimbursement.
- Takes appointments over the phone and in person and manage online bookings.
- Manage and maximize the appointment book.
- Manages the cash register (payments, purchases, gift cards).
- Knowledgeable about the differences and technicalities of each treatment type and can provide clients with pertinent advice.
- Maintains a clean and safe workspace and ensures there is always sufficient supplies on hand.
- Ensures clients are fully satisfied before leaving the spa and provides excellent customer service.
- Manage first level customer complaints.
- Manage customer profiles and ensure that all required information is included.
- Ensure all clients are aware of the spa’s cancellation and refund policies.
- Participate in meetings and training sessions as required.
- At the request of management, perform administrative or other tasks deemed reasonable.
- You have at least 3 years of customer service experience (ideally in a spa environment).
- You are personable and serious about providing the highest level of customer service.
- Bilingualism (you can engage with your client in French and English).
- You are very punctual, reliable, and friendly, and you have an excellent team spirit.
- Highly adaptable, organized, positive, energetic, and polite.
- Able to multitask