Front Desk Clerk

Quebec City, QC

Start date As soon as possible

Job type

Full-time, Part-time Category Hospitality
Description

Located at the gates of Quebec City, the Hotel Travelodge Quebec by Wyndham offers 230 rooms and suites, as well as 12 conference and banquet rooms including a 4,500 square foot ballroom. Whether for leisure or business stays, the Travelodge Québec stands out for its full range of services: large free covered parking, events that can accommodate up to 450 people, indoor swimming pool, Bistro Bar and more. Our ideal location allows quick and easy access to the region's road network and the hotel is within walking distance of the region's most famous attractions and the best shops and restaurants in the area. A dynamic team waiting for you. Be part of a friendly and supportive work environment. If you like challenges and customer contact, we want to meet you!

Reporting to the Front Desk Supervisors, the front desk clerk takes room reservations, greets guests on arrival and during their stay, provides information on the establishment and its services as well as on tourist attractions and receives payments client.


Requirements

Task description :

  • make reservations
  • coordinate guest arrivals and departures
  • sell hotel products and services
  • collect payments for services provided
  • answer various questions relating to the establishment's services, tourist attractions and various activities in the region
  • coordinate group arrivals and departures
  • route incoming calls
  • handle customer complaints
  • perform any other task related to customer service
Training:

  • DEC. (Diploma of Collegial Studies) - Asset
Skills :

  • Autonomous - Asset
  • Have interpersonal skills - Asset
  • Knowledge of the hotel industry - Asset
  • Availability to work flexible hours - Asset
  • Ability to work in a team - Asset
  • Versatility - Asset
  • Sense of initiative - Asset
  • Communication skills - Asset
  • Knowledge of tourist attractions and the city in general - Asset
  • Ability to demonstrate customer orientation - Asset
  • Ability to identify customer needs - Asset
  • Sense of customer service oriented towards the quality of services - Asset
Languages ​​:

  • English Spoken - High - Requirement
  • French spoken - High - Requirement
  • Written English - Average - Asset
  • Written French - Medium - Asset
For our unionized positions, the salary offered is based on the collective agreement in effect. For other positions, salary is based on experience. In addition, it comes with social benefits and preferential rates in all hotels owned by the Tidan Group.

  The use of the masculine in this document designates both men and women.

 

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Front Desk Clerk at Hôtel Travelodge Québec

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