Front Desk Agent
The Travelodge Montreal Centre Hotel, with its warm atmosphere and European style, is the best place for those who really want to discover the heart of this great metropolis. For young and old alike, whether you love history, museums, science, sports, the bright colors of Old Montreal, Chinatown and the Latin Quarter, entertainment in all its forms, shopping in the underground city and the restaurants of St. Catherine Street, St. Laurent or St. Denis Street, the Travelodge Montreal Centre hotel will enchant you with its strategic location
Reporting to the Front Desk Supervisors, the Front Desk Agent takes room reservations, greets guests upon arrival and during their stay, provides information about the hotel and its services as well as tourist attractions, and receives guest payments.Requirements
Provide exceptional customer service at all times and maintain courteous behavior with guests and co-workers.
Follows hotel policies, procedures and standards.
Respond to telephone, and in-person inquiries regarding reservations, hotel information and guest concerns.
Utilize sales techniques to sell rooms, increase occupancy and revenue.
Assist in resolving guest related issues.
Ensure proper follow-up of guest requests.
Performs activities related to individual reservations.
Perform group booking activities.
Process customer correspondence accurately.
Process payments and settle invoices for hotel guests.
React logically and independently in exceptional situations.
Perform front desk operational duties.
Be available for day, evening, night shifts during the week, weekends and holidays.
40 hours per week schedule.
Must have 6 months experience as a Front Desk Agent.
D.E.S. (High School Diploma) - Asset
Able to work in a team environment - Asset
Availability to work flexible hours - Asset
Communication skills - Asset
Knowledge of tourist attractions and the city in general - Asset
Ability to be customer oriented - Asset
Written English - High - Required
English Spoken - High - Required
French Written - High - Required
French Spoken - High - Required
For our unionized positions, the salary offered is based on the current collective agreement. For other positions, the salary is based on experience. In addition, it comes with benefits and preferential rates in all hotels owned by the Tidan Group.
The use of the masculine in this document refers to both men and women.