Front Desk Agent

Montréal-Ouest, QC

Start date As soon as possible

Job type

Full-time, Part-time Category Hospitality
Description

As part of the Front Office team, and under the supervision of the Front Office/Guest Services Manager, the Front Desk Agent is responsible for the following tasks:

- Greeting and Welcoming guests on their arrival and departure

- Providing exceptional customer service and resolve customer issues

- Follow the front office procedures and policies

- Answer the calls and making reservations

- Respond to customer inquiries and provide information on attractions, directions and places of interest

- Coordinate and forward the information to the various departments

Requirements

Candidates must be fluent in French and English. Superior verbal communication skills.

Ability to deal with a guest concerns with a cool and calm manner and have strong knowledge of customer service, a professional attitude and a good sense leadership.

Possess excellent analytical skill and knowledge of Excel/Word & Opera PM system etc

Previous experience in similar position is required

Work day or evening on weekdays and weekends.

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Front Desk Agent at Travelodge Hotel Montreal Airport

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