Front Desk agent Occasional

Montreal, QC

Start date As soon as possible

Job type

Seasonal Category Hospitality
Description

Basic responsibilities:  

§  Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests. 

§  Oversees and participates in prompt and courteous handling of all guests as necessary, including check-ins, check-outs, telephone and personal inquiries.

§  Runs the night audit sequence and prepares night audit reports, management reports and daily revenue reports.

§  Balances room revenues and verifies the balance of all cash floats, credit and debit charges.

§  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

§  Take action to solve guest problems/complaints using appropriate service recovery guidelines.

Requirements

Skills, habilities and qualifications:

§  High School diploma /Secondary qualification or equivalent. College/university preferred.

§  One year front desk/guest service experience strongly preferred. 

§  Proficiency in Opera is preferred but not essential. 

§  Must be bilingual. Additional language skills preferred

§  Strong communication skills essential when interacting with guests and employees

§  Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.

§  Basic math skills are used frequently when handling cash or credit.

§  Problem solving, reasoning, motivating and training abilities are often used

§  Have the ability to work a flexible schedule including weekends and/or holidays.

 


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Front Desk agent Occasional at Candlewood Suites Montreal

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