Front Desk Agent

Join our team at Moxy Montreal Centre-Ville, where Moxy team members take their work seriously, but they never take themselves too seriously. They take pleasure in creating a light, fun atmosphere, and are warm and friendly with those around them, welcoming everyone. We're looking for people who like to do it all, who are always thinking outside the box, who like to chat with customers, who live in the moment but know what's ahead, and who have lots of energy. Be part of a team that challenges you to become the best version of yourself! 

ROLE

The Guest Services Agent is responsible for providing outstanding service to our guests, arranging arrivals and departures, and providing hotel and city information. The Guest Services Agent is called upon to listen and solve problems, while maintaining a high level of professionalism with our guests.

RESPONSABILITIES

·         Provide excellent service to our guests, welcoming them warmly, anticipating their needs and sincerely thanking them.

·         Warmly execute guest arrivals and departures, take de reservations, changes or cancellations.

·         Secure the payment method; check and adjust billing.

·         Store customers’ luggage.

·         Open your workstation, count the cash register at the beginning of the shift and at the end of the shift and secure it at all times.

·         Complete the cash and closure reports in the computer system.

·         Process all types of payment, adjustment orders, installments, correction orders and miscellaneous charges.

·         Activate and classify room keys.

·         Produce and revise daily reports and journals.

·         Handle all guest requests and communicate messages.

·         Provide guests with explanations and information regarding room features and supplies, hotel amenities, services and hours of operation.

·         Offer information about the city and be able to suggest activities of interest.

·         Ensure that all requests or issues held on hold the day before are prioritized and resolved.

·         Communicate in clear, professional and courteous language.

·         Answer the phone using the appropriate etiquette.

·         Inform management of any theft reported by a guest.

·         Follow all company policies and procedures.

·         Maintain the confidentiality of private and confidential information.

·         Report accidents, injuries and unsafe working conditions to the supervisor on duty.

·         Understand the tasks of night auditors.

·         Print out contingency lists to have a log of all guests in the event of an emergency.

·         Reflect a clean and professional appearance; wear the uniform according to company standards.

·         Perform any other related task when requested.

·         Post-secondary diploma in hotel management or related professional field;

·         5 years experience in hotel management, customer service or related field.

·         Knowledge of French and English, spoken and written. Knowledge of a third language is an asset;

·         Ability to work under pressure, possess a strong sense of urgency and be able to manage priorities;

·         Must be available days, evenings and weekends;

·         Knowledge of Microsoft Office and various hosting software (Opera an asset);

·         Ability to create and maintain good relations with stakeholders within the department;

·         Excellent communication skills promoting information sharing, teamwork and commitment;

·         Ability to lead a team, share a strong team culture and encourage performance;

·         Ability to occasionally lift loads from 10 to 25 pounds and/or ability to frequently carry, push, pull or move objects weighing 25 pounds.

*Our organization is an employer aware of professional fairness and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of simplifying the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected by provincial or federal laws.