Front Desk Agent
Offer published on Sep 14
Offer details
Start date: As soon as possible
Full-time, Part-time
Montreal, QC
Job description
Front Desk Agent: We are looking for someone to attend to our guests during their stay and make their experience memorable. This person will mostly work evenings and occasionally mornings. We also need someone that will learn the night audit to replace our full-time auditor on days off, holidays, and vacations.
Requirements
Front Desk Associate
- Execute check-in and checkout procedures, reservations, modifications and cancellations in a courteous and professional manner;
- Have daily knowledge of groups or functions in-house and local current events;
- Post, correct or adjust charges to guest account as necessary;
- Maintain accuracy in cash handling procedures;
- Support co-workers to ensure the team’s entire workload is completed daily;
- Communicate with other departments (housekeeping, sales, restaurant, etc.);
- Communicate pertinent shift information to manager and team members both verbally and in writing via logbook;
- Ability to communicate professionally with guests over the phone and via email;
- Understand and carry out specific duties for fire alarms and medical emergencies;
- Ability to work independently with minimum supervision;
- Be readily available/approachable for all guests;
- Take proactive approaches when dealing with guest concerns;
- Extend professionalism and courtesy to guests at all times;
- Communicate effectively in writing and verbally, in English and French;
- Display a positive approach as well as capability to empathetically listen to guests needs and requests;
- Flexibility regarding schedules: weekends, mornings, evenings, holidays and nights (occasionally and in replacement of the Night Auditor; additional training is provided for this purpose);
- Able to work standing most of the time;
- Move, lift, carry, push, pull and place objects weighing less than 15 pounds without assistance;
- This position may be required to perform a combination of supportive functions determined by General Manager.
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