Front Desk Agent
Offer published on Jan 18
Offer details
Start date: As soon as possible
Full-time
Hospitality, Food services, Tourism, Events
Montreal, QC
Job description
Front Desk Agent: We are looking for someone that will attend our guests during their stay and make their experience memorable. We have part-time and full time positions to fill. This person will mostly work evenings and occasionally mornings. We also need someone that will learn the night audit to replace our full-time auditor on days off, holidays and vacations.
Requirements
Front Desk Associate
- Execute check-in and checkout procedures, reservations, modifications and cancellations in a courteous and professional manner;
- Have daily knowledge of groups or functions in-house and local current events;
- Post, correct or adjust charges to guest account as necessary;
- Maintain accuracy in cash handling procedures;
- Support co-workers to ensure the team’s entire workload is completed daily;
- Communicate with other departments (housekeeping, sales, restaurant, etc.);
- Communicate pertinent shift information to manager and team members both verbally and in writing via logbook;
- Ability to communicate professionally with guests over the phone and via email;
- Understand and carry out specific duties for fire alarms and medical emergencies;
- Ability to work independently with minimum supervision;
- Be readily available/approachable for all guests;
- Take proactive approaches when dealing with guest concerns;
- Extend professionalism and courtesy to guests at all times;
- Communicate effectively in writing and verbally, in English and French;
- Display a positive approach as well as capability to empathetically listen to guests needs and requests;
- Flexibility regarding schedules: weekends, mornings, evenings, holidays and nights (occasionally and in replacement of the Night Auditor; additional training is provided for this purpose);
- Able to work standing most of the time;
- Move, lift, carry, push, pull and place objects weighing less than 15 pounds without assistance;
- This position may be required to perform a combination of supportive functions determined by General Manager.
Are you interested?
Send your application to this employer