Front desk agent
Offer published on Nov 27
Offer details
Start date: As soon as possible
Full-time, Temporary
Montreal, QC
About Hôtel Place d'Armes
Renowned for its architectural facade, Hôtel Place d’Armes is a luxurious boutique hotel offering comfort and elegance, with a dedicated and attentive staff. Perfectly located in the lively and historic district of Old Montreal and in front of the Notre-Dame Basilica, it charms locals and visitors alike.Job description
We are seeking a passionate Front Desk Agent with a natural sense of hospitality and a passion for guest satisfaction. Driven by the desire to provide an exceptional experience, you will anticipate guests' needs and demonstrate creativity in handling unexpected situations. Warm and professional, you will ensure smooth communication with all departments, contributing to the overall success of the team.
WHAT YOU’LL DO
Provide a warm and professional welcome to guests upon their arrival and departure, ensuring a positive first impression.
Ensure guest satisfaction throughout their stay by promptly addressing their needs and resolving any issues effectively and courteously.
Offer personalized advice and guidance on local attractions, restaurants, and events to enhance the Montreal experience for guests.
Communicate and implement new procedures and policies related to guest reception.
Manage administrative tasks related to arrivals and departures, including reservations, payments, and required documentation.
Answer phone calls professionally, filter and transfer calls to the appropriate departments.
Collaborate closely with various hotel departments to ensure a seamless and memorable guest experience.
Ensure that public areas of the hotel are always clean and welcoming, coordinating with the relevant department if necessary.
Identify recurring issues and suggest improvements to optimize guest service and hotel operations.
Maintain confidentiality of guest information and act with the highest level of discretion in all situations.
Other tasks may be assigned, and so we’re counting on your flexibility and resourcefulness!
WHAT’S IN IT FOR YOU
A unique opportunity to lead the service teams of one of Montreal’s most renowned establishments, recognized both locally and internationally.
A luxurious and upscale environment just steps from a metro station in the heart of Old Montreal.
Competitive salary and rewards that recognize excellence and positive behaviors that reflect our purpose and values.
Access to a Meal program.
An environment where work-life balance is encouraged.
An exceptional 50% discount at all Corner Collection locations for you and your loved ones.
Many opportunities to progress and reach your full potential – we’re growing, and we want passionate, motivated people to grow with us.
Discounts on the STM Opus monthly pass.
Access to a group insurance program and group RRSP with employer contribution for full-time Corner team members.
Access to a recognition program, festive events, and team-building activities.
Requirements
WHAT WE’RE LOOKING FOR
You have a background in hospitality or significant experience in a similar position.
You have an excellent knowledge of the local area and tourist attractions.
You are proficient in Microsoft Office Suite and familiar with a hotel management software, such as Opera (or equivalent).
You have the energy, stamina, and availability for this demanding role, with flexible hours including evenings, weekends, and holidays.
You are bilingual in French and English for effective communication with an international clientele.
You consistently maintain exemplary service standards.
You are passionate, friendly, and professional, with a positive attitude and contagious enthusiasm.
You embody a culture focused on excellence, accountability, and collaboration.
Your natural leadership inspires and positively impacts those around you.
You are disciplined and process-oriented, capable of working calmly in all situations.
You create a welcoming environment for our guests, colleagues, and the community.
You are committed to providing personalized and memorable service that builds guest loyalty.
Are you interested?
Send your application to this employer
