Front Desk Agent
COURTYARD MARRIOTT MONTREAL DOWNTOWN, managed by RIMAP Hospitality Services is in search of a front desk agent.
RIMAP Hospitality Services Inc. is an innovative Montreal based hotel management company that was founded in 2007.
Owner and operator of the Hilton Garden Inn Montreal Centre-Ville, Courtyard Marriott Montreal Centre-Ville and the upcoming Holiday Inn Montreal Centre-Ville West, AC Marriott Montreal, RIMAP Hospitality is quickly becoming one of the largest hotel operators of internationally branded hotels in downtown Montreal.
You will be asked to perform duties such as:
Provide Exceptional Customer service to our Guests
Proceed with check ins and check outs in a courteous and professional manner. Offer precise and accurate information and suggestions regarding the city and its attractions.
Possess a positive approach as well as capability to empathetically listen to guests needs and requests
Maintain at all times a high level of professionalism with guests and colleagues
Balance cash and credit card and ensure that daily accounting of your shift is in order
Have strong problem solving skills as well as the capacity to make appropriate decisions
Possess attention to detail as well as a strong sense of organizational capacity
Please take note that the person that will fill this position will be required to be trained and to work night shifts as Night Auditor for replacement purposes, according to hotel's needs.
Candidates must be bilingual; French and English
Possess strong interpersonal skills as well as strong customer service skills
Must be flexible with scheduling; mornings, evenings, weekends, holidays and night shifts are all in order
Knowledge of FOSSE is a plus
Previous experience in customer service or as a Front Office Agent is preferable