Experience Coordinator/Reception

About Sabbya

SABBYA is a pioneering hub for medical aesthetics, wellness, and lifestyle experiences. We are led by an innovative, integrated vision for restoring balance, beauty, and the best selves of our clientele — offering non-invasive procedures, spa treatments, and curated luxuries with the highest attention to detail.

Job description

Reporting to the Lead Coordinator and Administrator, the Experience Coordinator/Receptionist is a key player in SABBYA's business. Our receptionists and administrators are at the heart of our retail boutique and daily operations, and are responsible for ensuring smooth, efficient, successful, and profitable operations and experiences for all. With a heavy focus on optimizing spa and clinic schedules to maximize bookings and revenues, reception and administrative team members must consistently and proactively build, manage, and adjust schedules with flexibility, open-mindedness, and an emphasis on problem-solving. As the first face to greet guests and team members when they visit our space, you set the tone for our environment and ultimately play a key role in guaranteeing productivity and equilibrium.

Requirements

Arrange, upsell, and confirm appointments while maximizing the appointment book;

Assist clients and patients with all requests and needs;

Sell packages, boutique retail items, gift certificates, and more;

Collect and process payments, and keep records of all sales transactions ;

Adhere to daily and periodic task lists;

Handle calls and digital correspondence, and attach appropriate files to incoming correspondence requiring replies;

Prepare and manage files and documents;

Maintain paper (minimal) and electronic filing systems for records, correspondences, and more;

Ensure that the reception, boutique, and juice bar areas remain attractive and hygienic;

Lead periodic inventory checks of supplies, products, expiry dates, and more;

Periodically remerchandise the boutique and reception areas;

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