Doorperson - Part Time (Summer Contract)

Ottawa, ON

Start date As soon as possible

Job type

Part-time, Seasonal Category Hospitality
Description

A smile and warm greeting is what our Guests will receive when staying at Fairmont Château Laurier. As a Doorperson, your engaging personality will make a lasting impression when our Guests arrive at the hotel.

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following: 

  • Offer the best arrival and departure experiences to our guests at all times;

  • Ensure an efficient circulation of traffic at the front entrance driveway at all times;

  • Be visible and accessible to guests at all times;

  • Resolve guest problems and never say “no” without offering an alternative;

  • Be an ambassador for the Brand, Hotel, Community and Colleagues;

  • Constantly display a professional appearance and polished demeanor;

  • Provide a seamless arrival experience using the curbside check-in;

  • Open Hotel doors for arriving and departing guests while greeting them warmly;

  • Open car doors for arriving and departing guests while greeting them warmly;

  • Assist with the loading and unloading of luggage to and from guest vehicles;

  • Liaise with Valet Attendants for parking services;

  • Assist guests with entering luggage in the Hotel and transfer to Bellperson;

  • Act as Concierge by answering guests inquiries regarding Hotel facilities and the local area;

  • Follow Departmental Policies, Procedures and Service Standards;

  • Work as a team and in cooperation with Valet Attendants and other Team members;

  • Maintain the cleanliness and state of  the Front Doors and portes cochères area;

  • Be aware of, support and ensure all health and safety policies, environmental policies & evacuation procedures; 

  • Other duties as assigned.

Requirements
  • Must have a passion for the delivery of OUTSTANDING guest service;

  • Must be able to deliver service in both English and French;

  • Must be in excellent physical condition and able to lift heavy items;

  • Ability to work in varied weather conditions;

  • Must have a flexible schedule;

  • Excellent communication skills, advanced problem solving abilities and be highly responsible and reliable;

  • Ability to work well under pressure in a fast paced team environment;

  • Ability to focus attention on guest needs, remaining calm and courteous at all times;

  • Previous Guest Services or customer related experience an asset;

  • Post Secondary education in hospitality an asset;

  • Ability to work cohesively with fellow colleagues as part of a team.

Physical Aspects of Position (included but not limited to):

  • Frequent lifting and carrying up to 45lbs

  • Constant standing and walking throughout shift

  • Constant pushing, pulling, lifting

  • Frequent ascending or descending stairs and ramps

Apply for this job

Doorperson - Part Time (Summer Contract) at Fairmont Château Laurier

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