Director of Spa
Director of Spa
Reports to: Director of Rooms
* Due to local laws, we prioritize applicants who have permission to work in Canada, and it is essential in both English and French, both orally and in writing.
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.
This role reports to the Rooms Director, and will be responsible for leading the overall operations and performance of the spa for the hotel; providing cutting edge advice and making strategic and operational decisions for the department with regards to treatments and philosophies.
Oversees all aspects of the department including interviewing and training staff, monitoring the facilities with the assistance of Engineering and Housekeeping and coordinating daily schedules for the spa operational and therapist teams;
Assists in creating spa menus, seasonal treatments and a tasteful environment. Successful candidates will possess a strong awareness of current market trends and be able to sell spa retail in a creative and successful manner;
Duties include but are not limited to talent leadership and development, being visible in the operation and providing outstanding guest service and satisfaction, treatment scheduling, monitoring treatment room utilization, monitoring and ordering operational supplies, communicating and prioritizing facility repairs with the Engineering team, ensuring the spa team is engaged, effectively communicating resort and corporate initiatives to the spa team;
Advocates on behalf of the Spa Department while building and maintaining strong working relationships with the other hotel department leadership teams;
Extensive experience handling guest complaints including follow-up with the guest to ensure that the problem was resolved to their satisfaction. The Spa Director should also feel confident in coaching the involved staff to avoid future lapses in service;
In this role, the Director of Spa must have proficiency in revenue generation and enhancement, budgeting, conducting yield and forecast meetings for spa occupancy and rate, promotional plans and projects;
The successful candidate will possess a marketing skill set that includes a solid understanding of social media and the generation of seasonally appropriate content to drive business in both peak and low seasons. Heavily involved in creating a strong marketing brand and sales techniques that build and drive both hotel guest capture as well as local business while creating, developing and implementing products and services which are innovative and creative in line with marketing and sales strategy;
Participate in Lobby Lizard shifts;
Execute any other designated task.
Desired Qualifications and Skills
Ability to communicate fluently in English and French, both orally and in writing;
Solid knowledge of luxury Spa Management in a city Hotel, wellness and holistic modalities, and thorough knowledge of service standards, application of spa staffing models
Ability to create and implement spa service menus and effective retail management and have creativity and strong marketing, communication and holistic skills;
Strong understanding and experience of the financial budgeting and forecasting process for a spa business;
Have a good resistance to stress and manage it positively and effectively;
Be comfortable in a fast-paced environment;
Excellent team management skills are required to engage and motivate a diverse and dynamic team;
Demonstrate a very good team spirit to
Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business;
Attention to detail and ability to multitask in a dynamic environment;
Be organized, meticulous and resourceful;
Demonstrate creativity and initiative;
Strong computer skills, including a working knowledge of MS Word, Excel, and Lotus Notes;
3 to 4 years’ experience in a city Hotel with diversity of Spa, Fitness and Wellness related management positions;
College diploma preferably specializing in Business Management is encouraged, however, not essential if applicants have previous relevant work experience as therapist or esthetician.
What’s in it for you
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.).
Discounts at our MARCUS Restaurant and our 5 Star Spa.
Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!
Complimentary meal per shift in our employee dining room (Café 1440).
Retirement plan with employer contribution.
Paid time off including sick days, vacation days and 2 additional floating holidays per year.
Excellent training, development, and mobility opportunities.
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
And so much more!
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.