Director of Residences

Offer published on Jan 18

Company

Four Seasons Hôtel Montréal

18 offers

Offer details

Start date: As soon as possible

Full-time

Hospitality, Tourism

Montreal, QC

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About Four Seasons Hôtel Montréal

The Four Seasons Montreal is a 169-room luxury hotel that opened on May 8, 2019. The recipient of Forbes Travel Guide's 2021 prestigious 5-Star Hotel and Spa distinction, it is the only hotel in the city to have received this award and is one of only two hotels in Canada to have received 10 Forbes stars, making it the luxury destination of choice in Montreal.

Job description

Director of Residences

Division: Residences 

Reports to: General Manager

Four Seasons Residences Montreal is seeking a Director of Residences to manage the day-to-day operational aspects of the residential business.  Four Seasons Residences Montreal is located in the heart of the luxury Golden Mile Square in the downtown area. This is a mixed use, complex with 18 Private Residences. Four Seasons Residences Montreal has a dedicated team of Residential experts to support the Homeowner’s needs.    

As one of the leaders in branded residences since 1982, Four Seasons currently operate 53 residential properties around the world.

RESPONSIBILITIES

The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People.   

Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution.  The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the Residential entity governing agreements.  Acts as the liaison between the Hotel, the Developer, and the Homeowner and fosters positive relationships between all parties.

ESSENTIAL FUNCTIONS

  • Identify and develop strategies to enhance the residential value proposition (in line with Four Seasons Policies & Procedures).

  • Accountable for ensuring attainment of the residential goals and objectives (including financial and capital reserve plans).

  • Accountable for continuous improvement in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs.

  • Master the syndicate allocation methods, budget process and financial reporting obligations.

  • Manage operational challenges & opportunities.

  • Conduct meetings with Board of Directors with respect to By-Law requirements.

  • Lead HOA budgeting and annual meetings and manage HOA Board Meetings (Maintain the books and minutes of the HOA and ensure they are kept updated as per the Property Documents).

  • Maintain appropriate relationships with the developer, hotel and residential owners.

  • Attend and participate in all Executive Committee meetings and events.

  • Responsible for the performance and development of the entire Residential team

  • Ensure the facility is well maintained to Four Seasons standards with respect to Housekeeping and Engineering.

Requirements

Desired Qualifications and Skills 

  • College degree required in Business, Finance or Real Estate Management preferred, or equivalent experience 5-10 years of property management / Residential operations and/or Hotel management in a luxury environment.

  • Able to communicate fluently in French and in English, written and spoken.

What’s in it for you?   

  • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) from day one;

  • Discounts at our MARCUS Restaurant and our 5 Star Spa;  

  • Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!

  • Complimentary meal per shift in our employee dining room (Café 1440); 

  • Retirement plan with employer contribution;  

  • Paid time off including sick days, vacation days and 2 additional floating holidays per year;  

  • Excellent training, development, and mobility opportunities;

  • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability). 

The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.  

  

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.  

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