Director, Conference & Events Services

Workplace: 1050 De La Gauchetière St W, Montreal, QC H3B 4C9

Status: Full-time

Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal. The Marriott Château Champlain is a 1-minute walk from the metro, accessible through an underground passage adjacent to the Bell Centre and also via 1000 De La Gauchetière. This iconic Montreal hotel, with its 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, was completely renovated in 2021 and can accommodate up to 1000 guests. If you are seeking a modern and stylish work environment, join the inspiring team of one of the largest downtown hotels in Montreal.

Benefits

• Group insurance
• RRSPS
• Rate reductions
• Opportunity for advancement

Reporting to the Director of Sales & Marketing, the Director of Conference & Events Services is responsible for managing the Conference & Events team as well as planning and coordinating groups with or without meeting spaces. This includes the execution of services outlined in group agreements and acting as a liaison between the hotel’s departments and business event organizers.

Responsibilities:

Team management

• Supervise, motivate, and support the Conference & Events team.
• Organize regular team meetings.
• Participate in recruitment, training, and professional development of team members.
• Collaborate with the Director of Sales & Marketing on departmental budgets, forecasts, and other performance indicators.
• Ensure smooth communication between departments involved in event execution.
• Foster a culture of customer service, innovation, and continuous improvement.

Groupe coordination

• Review group files received from the Sales team.
• Conduct site inspections with clients and liaise with departments and/or vendors.
• Draft banquet event orders (BEOs) and prepare room layouts when required.
• Maximize revenues by recommending room and menu upgrades.
• Coordinate and monitor room blocks.
• Communicate all details to relevant departments using tools such as group resumes and BEOs.
• Plan and lead pre-conference meetings for groups of 50 rooms or less (or as required).
• Welcome groups upon arrival, remain available throughout their events.
• Attend departmental meetings such as forecasting, credit, sales/event management, and others as needed.
• Review invoices, verify accuracy, and follow up on payments.
• Organize post-conference meetings or calls to gather client feedback and propose future events.
• Provide information required for thank-you letters and Marriott Bonvoy points to Sales Coordinators.
• Ensure accuracy and updates of group details in the CI/TY system.
• Stay informed on industry trends and new services through sources such as Marriott’s website and Tourisme Montréal.
• Participate in business activities such as trade shows, networking events, and sales blitzes.

Required Qualifications and Skills:

• Professional attitude and behavior (teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, sense of initiative and organization)
• Concern for customer service
• Good interpersonal skills
• Attention to detail and quality
• Judgment, negotiation and decision-making skills
• Ethics and integrity
• Creativity and new ideas for service delivery

Experience :

• Minimum 3 years experience in a similar position in the hotel industry or related field
• Diploma in hotel management (an asset)
• Excellent knowledge of the tourism industry, as well as of the establishment's products and services
• Knowledge of job-related software (an asset): Word, Excel, Outlook, CI/TY, Social Table, PMS/Marsha

Languages: Bilingualism (French and English) in both spoken and written form is required for this position, as we serve an international clientele.

About Us:

Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website: https://www.tidan.com/fr/.

Why Join Our Team:

In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.

We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.