Directeur Informatique / Director of Information Technology

Director of Information Technology

Department:  Information Technology

Reports to: Senior Director of Finance

* Due to local laws, we will prioritize applicants having the right to work in Canada, and who can communicate fluently in French and English, both orally and in writing.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and who is excited about creating a memorable customer experience. We are looking for a person with a strong work ethic, a high level of integrity, a concern for quality, a transcultural sensitivity and a customer service orientation.

The Director of IT is responsible for providing a high level of operational availability and stability for both standard network and hotel industry specific technology. The Director of IT ensures critical systems are available twenty-four (24) hours per day; establishes and maintains user procedures and hardware familiarization for all systems; establishes and maintains system security procedures consistent with control requirements and corporate policy. The Director of IT maintains accurate records of system files; software and hardware issues and service requirements

Core Responsibilities

• Maintains effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application;

• The Director of IT is responsible for network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc);

• The Director of IT administers Microsoft program; establishes and maintains, tests and monitors backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies;

• Maintains and promotes Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards database; As required, participates in and leads the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.

• Provides direct support to customers and support technique for conferences and reception rooms

• Assists the Director of Finance in the administration of everything related to IT maintenance and service contracts and is responsible for the study of maintenance, service contracts, contract negotiations and tenders

Qualifications and Skills

• The candidate must have at least five years of experience in a computer position in a hotel.

• Having project management experience and knowledge of hospitality applications such as PMS, HSIA, POS is an asset

• A university degree in computer science is preferable.

• Knowledge and support of Microsoft Desktop OS and applications

• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, Workday) is desirable;

• Advanced proficiency in oral and writing French is required

What’s in it for you?    

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.);

• Discounts at our MARCUS Restaurant and our 5 Star Spa;

• Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more! 

• Complimentary meal per shift in our employee dining room (Café 1440); 

• Retirement plan with employer contribution;

• Paid time off including sick days, vacation days and 2 additional floating holidays per year;   

• Excellent training, development, and mobility opportunities;

• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability);

• And so much more!

The list of tasks specified above is not exhaustive, your function will require a constant adaptation to situations of high activity and specific management of customer relationships.

Our organization is an employer who is aware of professional equity and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of lightening the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other base protected by provincial or federal law.