Front Office and Operations Coordinator

Montreal, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Events, Administration

Provide space and service support solutions for Accenture people, supporting Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies. Execute the services in area(s) of responsibility under supervision. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support, assistance with event support, and other location services. Carry out routine tasks according to guidelines and/or under supervision. Individual contributor as a part of a team, with a focused scope of work.

  • Delivery of office operations services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
  • Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
  • May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)
  • May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
  • May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
  • May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
  • May provide basic technical support for standard office equipment (e.g., copiers and printers).
  • May provide support related to on-site catering and event coordination.
  • May manage operations of communication center/switchboard on a daily basis.
  • May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
  • May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
  • May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
  • May act as a point of contact for external providers (e.g., cleaning contractors).
  • May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location.
  • May contribute to the preparation of daily, weekly, and monthly reports.
  • May perform administrative duties according to location guidelines.
  • May carry out instructions for security, fire, health and safety and maintain records

Basic Qualifications

  • Minimum 2 years of progressively responsible administrative, customer service and front office coordination experience in a corporate environment
  • Bilingual (French & English)
  • English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Preferred Qualifications

  • Intermediate proficiency in Microsoft Office programs (Word, Excel and PowerPoint) and Outlook
  • Strong technology skills – ability to learn new systems and tools quickly
  • Strong customer service experience and hospitality experience

Professional Skill Requirements

  • Good communication (written and oral) and interpersonal skills
  • Excellent attention to detail
  • Anticipate and proactively act on internal and external clients/customers’ needs
  • Displays good ownership over all tasks
  • Ability to work independently as well as in a team setting
  • Critical thinker and problem-solver; ability to work creatively and analytically in a fast-paced business environment
  • Continuous learner / improvement mindset with a desire to grow and take on additional challenges
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Other Requirements

  • Work in office daily, 8 am to 5 pm, and operate within structured work and break schedules.
  • Work can be carried out in multiple areas: at reception desk, on floor or at service desk. May be required to provide support at 2 different offices in the city (downtown and Mile-end areas).
  • Flexibility with work schedule may be required periodically
  • Punctuality
  • Overtime may be required periodically

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Front Office and Operations Coordinator at Accenture

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