Customer Service Representative
Reporting to the General Manager, the Customer
Service Representative is responsible for the professional administration and leasing
of a Centurion Property Associates Inc. │The MARQ managed student housing community.
The Customer Service Representative is accountable for assisting current and prospective Residents, as well as showing available units and successfully securing leases to achieve optimum value for Centurion Property Associates Inc. │ The MARQ.
1. Relationship Development
Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all prospective and current Resident inquiries.
2. Customer Service
Professionally and courteously handle all prospective and current Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.
3. Ongoing Operations
Answer all prospective and current Resident inquiries. Conduct viewings with prospective Residents, making sure to promote Centurion’s value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards. Place requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability. Assist with organizing, marketing and hosting of student events, including open houses, resident barbeques, etc. Assist with move- ins and move-outs, conducting suite inspections with Residents as required. Inform the General Manager of any deficiencies or problems noted in the buildings or properties that require attention.
- A passion for excellence in customer service delivery;
- Exceptional oral and written communication skills
in English and French.
- Excellent organizational skills with a strong ability
- Highly motivated.
- Excellent interpersonal skills.
- Knowledge of other languages an asset.
- Detail-oriented; able to resolve problems
using facts, sound reasoning and common sense.
- Forward thinking with an ability to develop creative
strategic solutions to issues.
- Strong follow-up skills with the ability to effectively
resolve difficult issues in a timely manner.
- The selected candidate must speak both English
- One full-time and two part-time positions