Customer Service / Administrative Assistant
Who are we?
Simplissimmo is one of the leaders in the real estate management and rental of furnished apartments in Montreal. Our mission is to offer our customers visiting or relocating in Montreal an immersive experience by providing customized services tailored to their needs.
Thanks to a keen sense for the digital and an intuitive website, the search for the apartment corresponding to the needs of customers and access to the units are done smoothly.
At Simplissimmo, we also have an innovative vision! To become the reference for ready to use fully furnished and equipped rentals in all parts of the world.
You want to know more? Please visit our website: https://www.simplissimmo.ca
You will assist the team members and the management with administrative duties. The missions and duties are diverse. You will be brought to:
Respond to client inquiries via phone, email and chat and provide customer service support
Troubleshoot, and resolve guest issues in a timely and positive manner
Manage client registration/payment process
Answer calls and direct to appropriate persons or respond to request
Establish sales proposals and properties reservations
Establish customer invoices, follow up payments and update accounts
Coordinate appointments with contractors, do maintenance follow-ups
Coordinate arrivals and departures of tenants with brokers
Any other duties that are required in good management of properties
A young and dynamic team 2.0
The opportunity to learn new skills and to grow in a growing and ambitious company
Being an active member of the development of the company in direct contact with the management team
Possibility of evolution and advancement in the company
The opportunity to bring ideas and skills to development projects
A daily exchange with a multicultural clientele
Possibility of culminating additional days off / Paid Overtime
Downtown located workspace
Required Qualification :
Excellent written and verbal communication
Dynamism, diplomacy and good listening skills
Strong computer and internet literacy skills
Desire to be in a dynamic start-up atmosphere in which to evolve.
Ability to organize and prioritize
Personable and love speaking with others via phone, email, and chat
Flexible Schedule 35h/Weeks - may be required to work during some weekends