Customer Relations Specialist (2 positions)

Montreal, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism, Other
Description

Business Unit : Transat Tours Canada Inc.

Department: Customer Relations

Status: Permanent, full time

Work Location: Montreal


Purpose

The customer experience is at the heart of the Transat vision. With his or her expertise in complaint management and his or her analytical skills, the Customer Relations Specialist will be responsible for responding in writing or verbally to clients, documenting files and submitting settlement proposals. He or she will maintain strong relations with multiple stakeholders; conduct investigations based on a thorough analysis of the complaints and demonstrate active listening and empathy.

Responsibilities

  • Opens all customer claims received by telephone or in writing and manage all correspondence being connected to the claims;
  • Send copies of customers’ claims to the various suppliers and departments concerned to obtain their version of the events;
  • Answer any written or verbal request, before, during or after the customer’s trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the procedures of the company;
  • Analyze customer claims and investigate incident circumstances;
  • Submit settlement proposals and negotiate settlements.

Requirements

  • Minimum of 3 years of experience in complaint management and customer service;
  • Bilingual (written and spoken);
  • Good analytical skills and empathy;
  • Able to work under pressure;
  • Detail oriented;
  • Organization and time management skills;
  • Good writing skills;
  • Knowledge of travel industry, an asset.
Please submit your resume via this website. 

Transat values diversity in the workplace and is committed to employment equity by encouraging applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities.

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Customer Relations Specialist (2 positions) at Transat Tours Canada Inc.

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