Convention service manager (Temporary 10 month)
Offer published on Sep 30
About Montréal Marriott Château Champlain
Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.
Job description
Place of work : 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9
Status: Full time, Temporary 10 month contract
Salary: Starting at 65 000$ per year plus bonus
Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.
Reporting to the Director of Sales, the Group Services Manager will be responsible for supervising and coordinating all activities related to groups within the establishment. You will be the primary point of contact for group clients and will work closely with internal teams to ensure an exceptional customer experience.
Responsibilities:
- Manage inquiries and group reservations with professionalism and efficiency.
- Collaborate with sales teams to develop customized offers that meet the specific needs of group clients.
- Coordinate logistical and operational event planning for groups, ensuring all details are accounted for.
- Ensure smooth communication between group clients and relevant internal teams (sales, marketing, logistics, etc.).
- Oversee the execution of events and activities to ensure compliance with quality and service standards.
- Provide support and guidance to clients throughout the process, from reservation to event realization.
- Manage the budget allocated for events and group services, ensuring efficient resource utilization.
- Identify opportunities for process and service improvements to enhance the customer experience.
- Collect and analyze customer feedback to assess satisfaction and identify areas for improvement.
- Supervise and lead the team dedicated to group services, maintaining a positive and productive work environment.
Required Qualifications and Skills:
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple projects simultaneously.
- Strong organizational skills and great attention to detail.
- Prior experience in event management or group services is a plus.
- Leadership and team management skills.
- Ability to quickly solve problems and make informed decisions.
- Knowledge of trends and best practices in the field of group services.
- Proficiency in computer tools and project management.
- College diploma in a related field (event management, hospitality, tourism, etc.), or equivalent experience.
- 2 to 3 years of experience in a similar role, with coordination and management responsibilities.
Benefits:
- Group insurance covered 50% by the employer.
- Dry cleaning for professional attire.
- Meals included (taxable).
- Corporate cell phone.
- Three (3) weeks of vacation per year.
- Seven (7) personal days per year.
- Work-life balance.
- Office accessible from Bonaventure metro.
- Discounts at all Marriott hotels worldwide.
Who are we:
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.
Why join our team:
Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.
We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
Department and the hotel you join. A bonus is also provided via our referral program and more.
Requirements
DEC(Diplôme d'études collégial)
1 ans
Are you interested?
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*For this job offer, you must apply on the employer's website.
