Conference Services Manager (Opening 2019)

Montreal, QC

Start date As soon as possible

Job type

Full-time Category Hospitality

The Conference Services Manager coordinates all requirements for various conference groups booked by the Sales Department.  They are responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process.  The CSM communicates the needs and expectations of the client with all departments in the hotel and ensures successful execution of group and client satisfaction

Core responsibilities

  • Ensures precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, diagrams, special events and transportation;
  • Maintains open communication and timely updates with all Departments in an effort to better meet the client’s requirements;
  • Communicates frequently with meeting planner to ensure expectations are met or exceeded;
  • Focuses on consistently executing an up-selling approach;
  • Performs pre-planning site tours with clients throughout the property and highlights features of the facility as well as available services;
  • Meets and greets clients on event dates and supervises as needed;
  • Builds and distributes banquet event orders and group resume information to all appropriate hotel departments to facilitate efficient purchasing, planning and team member scheduling;
  • Attends banquet event order meetings and weekly Resume Review meetings when appropriate to review all details and makes note of any last minute changes, informing operating departments of any additions or deletions to assigned group function plans;
  • Schedules and coordinates pre-convention meetings prior to arrival of group attendees;
  • Ensures meeting planner has met their contracted food and beverage minimum and made deposit pre-payments;
  • Plans and coordinates a post-event meeting with meeting planner to obtain feedback;
  • Takes the initiative to solve problems in conjunction with other hotel managers;
  • Follows up with clients after each function to ensure satisfaction;
  • Participate in Lobby Lizard shifts;
  • Performs any additional tasks requested by management;

Desired qualifications and skills

  • Ability to communicate fluently in English and French, both orally and in writing;
  • Have a good resistance to stress and manage it positively and effectively;
  • Be comfortable in a fast-paced environment;
  • Comprehensive understanding of hotel event planning and banquets;
  • Demonstrate a very good team spirit;
  • Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
  • Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
  • Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business;
  • Attention to detail and ability to multitask in a dynamic environment;
  • Be organized, meticulous and resourceful;
  • Demonstrate creativity and initiative;
  • Strong computer skills, including a working knowledge of MS Word, Excel, Publisher and Power Point, Adobe, Lotus Notes, Delphi and Opera;
  • Ability to work long and irregular hours, weekends and evenings;
  • 3 to 5 years’ experience in a similar position;
  • College diploma in hotel management, administration or related field;

The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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Conference Services Manager (Opening 2019) at Four Seasons Hôtel Montréal

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