Concierge - RESIDENCES Ritz-Carlton Montreal

Offer published on Jul 11

Company

Ritz-Carlton Montréal

9 offers

Offer details

Start date: As soon as possible

Full-time

Hospitality

Montreal, QC

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Job description

Job title Concierge

Ritz-Carlton Residences, Montreal

Immediate superior : Director of Residences

The main function of concierge team is to ensure the smooth running of activities in the residence lobby and to satisfy all resident requests. Anxious to offer a personalized service, the concierge makes sure to always be aware of the events and activities in the city and the region.

 Duties and Responsibilities

 1. Answer any questions from residents regarding the services offered by the establishment;

2. Answer residents' questions regarding tourist attractions and the various activities and events  taking place in the city and the region;

3. Ensure the smooth running of activities in the lobby of the residences;

4. Make necessary reservations (show tickets, restaurants, limousines, planes, trains, etc.);

5. Maintain good relations with external service providers;

6. Develop a network of contacts enabling it to respond to all resident requests;

7. Work closely with all other departments to guarantee personalized service;

8. Be in permanent contact with all residence and hotel services;

9. Record resident habits.

10. Classify and distribute mail and deliveries received according to established procedures in the residences.

11. Follow the regulations, policies and procedures established by the Ritz-Carlton company And the Condominium association;

12. Create every 3 months the RRCM internanl newsletter for the Residents 

 13. Accomplish all other related tasks.

Requirements

Required qualities

 • Hold a diploma in concierge, hotel or tourism - an advantage

• Have years of experience in a similar position preferably  in a 4-star hotel;

• Have solid knowledge of Microsoft Office and Outlook computer software;

• Be perfectly bilingual (French/English), knowledge of a third language would be an asset;

• Know how to maintain a high level of professionalism, at all times, with customers worthy of 5-star service;

• demonstrate total discretion towards residents and their requirements

• Faced with sometimes unexpected requests from residents, the residence concierge must also be responsive and have a great capacity to adapt.

 Working conditions : Hours vary (day, evening and weekend)

 Note

 The position offered is full-time.

Are you interested?

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