Concierge
Offer published on Nov 20
Offer details
Start date: As soon as possible
Full-time, Temporary
Montreal, QC
About Hôtel Nelligan
Located in the heart of Old Montreal, Hotel Nelligan is a timeless place where guests and locals have gathered & stayed for the last 20 years. The hotel has kept its original stone & brick walls, making it a place where history and modernity collide. Luxurious amenities and dedicated staff ensure guests a truly sublime stay.
Job description
We are seeking a passionate Concierge with a strong interest in gastronomy, culture, and design, eager to share their discoveries with visitors from around the world. With a keen interest in local culture, you will constantly seek out what makes Montreal unique in North America. As a key person throughout the experience, you will anticipate guests' needs and demonstrate creativity in performing your tasks. You will contribute to the team's success by sharing your discoveries and knowledge.
WHAT YOU’LL DO
Provide personalized service to guests by advising them on local attractions and activities based on their interests, budget, and length of stay.
Respond to guest requests by phone, email, or in person, before, during, and after their stay.
Ensure effective follow-up on guest requests to guarantee their satisfaction.
Collaborate with the front desk team to identify and exceed guest expectations.
Handle check-ins, check-outs, and reservations with professionalism.
Take phone calls and direct them to the appropriate services.
Perform various administrative tasks related to concierge services.
Other tasks may be assigned, and so we’re counting on your flexibility and resourcefulness!
WHAT’S IN IT FOR YOU
A unique opportunity to lead the service teams of one of Montreal’s most renowned establishments, recognized both locally and internationally.
A luxurious and upscale environment just steps from a metro station in the heart of Old Montreal.
Competitive salary and rewards that recognize excellence and positive behaviors that reflect our purpose and values.
Access to a Meal program.
An environment where work-life balance is encouraged.
An exceptional 50% discount at all Corner Collection locations for you and your loved ones.
Many opportunities to progress and reach your full potential – we’re growing, and we want passionate, motivated people to grow with us.
Discounts on the STM Opus monthly pass.
Access to a group insurance program and group RRSP with employer contribution for full-time Corner team members.
Access to a recognition program, festive events, and team-building activities.
Requirements
WHAT WE’RE LOOKING FOR
You have a background in hospitality or significant experience in a similar role, with membership in Les Clefs d'Or being an asset.
You have an excellent knowledge of the local area and tourist attractions.
You are proficient in Microsoft Office Suite and familiar with a hotel management software, such as Opera (or equivalent).
You have the energy, stamina, and availability for this demanding role, with flexible hours including evenings, weekends, and holidays.
You are bilingual in French and English for effective communication with an international clientele.
You consistently maintain exemplary service standards.
You are passionate, friendly, and professional, with a positive attitude and contagious enthusiasm.
You embody a culture focused on excellence, accountability, and collaboration.
Your natural leadership inspires and positively impacts those around you.
You are disciplined and process-oriented, capable of working calmly in all situations.
You create a welcoming environment for our guests, colleagues, and the community.
You are committed to providing personalized and memorable service that builds guest loyalty.
Are you interested?
Send your application to this employer
