Central Reservations Supervisor

Jasper, AB

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism
Description

POSITION: Central Reservations Supervisor

 Hourly Wage: $16.50

GENERAL:

The Central Reservations Agents at Mountain Park Lodges are often the first point of contact for potential guests, and the Central Reservations Supervisor is responsible for ensuring that everyone receives superior service by motivating the team and providing a strong example. The ideal candidate has superior communication skills, excellent attention to detail, and is motivated to lead a small team of staff. If you are looking to take your Hospitality career to the next level, this position may be for you!

 

RESPONSIBILITIES:     

·         Maintain online rates and availability

  • Assist the Reservations Manager with guest complaints and issues regarding bookings
  • Communicate with wholesalers regarding changes in inventory
  • Assist the Reservations Manager with other duties as required

·         Perform the duties of a Central Reservations Agent, including:

o    Respond to telephone requests for reservations and cancellations

o    Handle guest inquiries and provide information about the town and surrounding area

o    Thoroughly learn all rates and packages available with Mountain Park Lodges

o    Block rooms

o    Communicate all reservations, cancellations, etc., to correct hotel

o    Direct telephone inquiries to correct MPL Department

o    Ensure you know the Emergency Response Manual thoroughly

o    Ensure accurate room counts are kept

o    Effectively handle guest inquiries via e-mail and telephone

o    Perform other related duties as directed

 


Requirements

QUALIFICATIONS:        

·         Minimum grade 12 education

·         One year front desk/reservations experience is preferred, or completion of a hospitality program

·         Good knowledge of computers and Microsoft Word/Excel software, data entry and typing skills necessary

·         Call centre experience preferred

·         Strong command of the English language

·         Detail oriented

·         Neat in appearance

·         Pleasing and outgoing personality

·         Good interpersonal and public relations skills

  • Excellent telephone communication skills

·         Ability to accept and give direction

·         Knowledge of front desk operations

·         Ability to work within a team concept

·         Must be comfortable working in a seated position for extended periods of time (up to 8 hours)

 

 


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Central Reservations Supervisor at Mountain Park Lodges

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