Central Reservations Agent

Start date

As soon as possible

Job type

Full-time

Categories

Hospitality, Tourism

Description




POSITION: Central Reservations Clerk


Offering staff accommodations & benefits


 


GENERAL:


The Central Reservations Clerk at Mountain Park Lodges is the often the first point of contact for potential guests. Your friendly and welcoming telephone skills make you a strong candidate for the role. The ideal candidate has worked in a hospitality environment before, perhaps in a front desk or reservations position, and understands the need for timely, detailed, and pleasant service to all our guests. You will embody our mission, that “We are committed to superior service, comfort and quality to provide a unique and memorable Rocky Mountain Experience.”


 


RESPONSIBILITIES:     


  • Respond to telephone requests for reservations and cancellations

  • Handle guest inquiries and provide information about the town and surrounding area


  • Thoroughly learn all rates and packages available with Mountain Park Lodges
  • Block rooms


  • Communicate all reservations, cancellations, etc., to correct hotel

  • Direct telephone inquiries to correct MPL Department


  • Ensure you know the Emergency Response Manual thoroughly


  • Ensure accurate room counts are kept

  • Effectively handle guest inquiries via e-mail and telephone

  • Perform other related duties as directed





Requirements

QUALIFICATIONS:        

  • Minimum grade 12 education

  • One year of front desk experience or certification in a hospitality program is an asset

  • Good knowledge of computers and Microsoft Word/Excel software, data entry and typing skills necessary

  • Call centre experience preferred

  • Strong command of the English language

  • Detail oriented

  • Neat in appearance

  • Pleasing and outgoing personality

  • Good interpersonal and public relations skills

  • Excellent telephone communication skills
  • Ability to accept direction

  • Good knowledge of computers and Microsoft Word/Excel software, data entry and typing skills necessary

  • Knowledge of front desk operations

  • Ability to work within a team concept

  • Must be comfortable working in a seated position for extended periods of time (up to 8 hours)

     


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Central Reservations Agent at Mountain Park Lodges

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